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For Companies At a Glance
- Tasks: Engage with customers, assist in showroom, and handle admin tasks.
- Company: Join the UK's leading kitchen makeover company, saving customers money while transforming their spaces.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and flexible part-time hours.
- Why this job: Be part of a friendly team, make a real impact on customer homes, and develop your sales skills.
- Qualifications: 2+ years in customer service, strong communication skills, and IT proficiency required.
- Other info: Must be available to work alternate Saturdays and cover additional hours as needed.
Job Description
SALES & CUSTOMER SERVICE ADMINISTRATOR – KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) – PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS
Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.
They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated
Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch
THE ROLE
- As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
- Gathering full customer requirements, what they are looking to achieved & their expected spend level.
- Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
- You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
- Helping customer choose colours, styles etc.
- Taking phone calls from potential and existing customers as well as suppliers
- Following up internet and email enquiries
- You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
- Ensuring the showroom is always clean and tidy
- This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
- Hours include alternate Saturdays and additional holiday /sickness cover when required
- MUST BE ABLE TO WORK SATURDAYS
- Working as a part of a small team, helping out in all departments as business dictates
- You will be working from the Thatcham Branch, on the A4.
THE PERSON
- The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
- It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
- A friendly disposition and ability to engage customers is essential
- Enthusiasm for and a strong interest in home improvements
- The successful candidate must be able to work independently, often looking after the showroom on your own.
- Confident & able to convert a customer enquiry into a lead or home/showroom appointment
- Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
- You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
- You MUST have excellent customer service skills with great customer facing skills
- Hands on and happy to help within all departments
- Live within a commutable distance to the Thatcham Branch
THE PACKAGE
- Salary £12:50 per hour
- Bonus scheme
- Pro Rata Holiday entitlement
- Free uniform
- Pension Scheme
- Staff Discounts
- Part Time
SALES & CUSTOMER SERVICE ADMINISTRATOR – KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) – PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS
Sales and Customer Service Administrator employer: Anderson Wright Consulting Ltd
Contact Detail:
Anderson Wright Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Administrator
✨Tip Number 1
Familiarise yourself with kitchen refurbishment trends and products. Being knowledgeable about the latest styles, materials, and technologies will help you engage customers effectively and demonstrate your expertise during interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer inquiries and objections, making you more confident when converting leads into appointments.
✨Tip Number 3
Network with professionals in the home improvement industry. Attend local events or join online forums to connect with others who can provide insights or even referrals that could help you stand out as a candidate.
✨Tip Number 4
Be prepared to showcase your IT proficiency. Brush up on your skills with Microsoft Office applications, especially Excel and Word, as these will be essential for managing customer data and administrative tasks efficiently.
We think you need these skills to ace Sales and Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you interacted with customers, especially in a showroom or retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for home improvements and your ability to engage with customers. Mention specific skills that align with the job description, such as IT proficiency and experience in similar roles.
Showcase Relevant Experience: In your application, provide examples of how you've successfully converted customer enquiries into leads or appointments. Highlight any experience you have in kitchens, bathrooms, or home furnishings to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anderson Wright Consulting Ltd
✨Show Your Customer Service Skills
Since this role involves significant customer interaction, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your ability to engage with customers both over the phone and face-to-face.
✨Demonstrate Your Knowledge of Home Improvements
Familiarise yourself with kitchen refurbishment trends and products. Showing enthusiasm and knowledge about home improvements can set you apart from other candidates. Be ready to discuss any relevant experience you have in kitchens, bathrooms, or DIY.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice how you would greet a customer, ask questions to understand their needs, and guide them through the options available. This will showcase your confidence and ability to convert inquiries into appointments.
✨Be Flexible and Show Team Spirit
This position requires flexibility in working hours, including weekends. Emphasise your willingness to adapt and support your team. Share examples of how you've worked collaboratively in previous roles, as this is crucial in a small team environment.
