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For Companies At a Glance
- Tasks: Be the go-to person for VIP guests, ensuring they have an unforgettable stay.
- Company: Join the Copthorne Hotel Slough-Windsor, known for its commitment to service excellence.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for growth.
- Why this job: Make a real impact on guest experiences while working in a dynamic team culture.
- Qualifications: Previous customer service experience is preferred; enthusiasm and a positive attitude are essential.
- Other info: Part-time role with 30 hours per week, perfect for students or those seeking flexible work.
Job Description
The Copthorne Hotel Slough-Windsor is looking for an experienced and enthusiastic Guest Services Executive to join our team. This is an exciting opportunity to contribute to a culture of service excellence and play a key role in delivering memorable guest experiences.
About the Role
As a Guest Services Executive, you will be the primary point of contact for VIP and returning guests. Your role is to …
ZIPC1_UKCT
Guest Services Executive (P/T - 30 hours ) employer: Copthorne Hotel Slough - Windsor
Contact Detail:
Copthorne Hotel Slough - Windsor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive (P/T - 30 hours )
✨Tip Number 1
Familiarise yourself with the Copthorne Hotel Slough-Windsor and its services. Understanding the hotel's unique offerings and guest demographics will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've handled challenging situations or gone above and beyond for guests, as this will showcase your suitability for the Guest Services Executive position.
✨Tip Number 3
Network with current or former employees of the hotel. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role during the interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This not only shows your enthusiasm for the position but also helps you assess if the hotel aligns with your career goals and values, making you a more attractive candidate.
We think you need these skills to ace Guest Services Executive (P/T - 30 hours )
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Guest Services Executive. Tailor your application to highlight relevant experience in customer service and hospitality.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in guest services or similar roles. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to provide excellent service.
Write a Personalised Cover Letter: Your cover letter should reflect your enthusiasm for the role and the hotel. Mention why you want to work at Copthorne Hotel Slough-Windsor and how your skills align with their commitment to service excellence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Copthorne Hotel Slough - Windsor
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Know the Hotel and Its Values
Research the Copthorne Hotel Slough-Windsor and understand its mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to handle difficult guests or resolve complaints, and be ready to explain your approach and the outcome.
✨Demonstrate Teamwork Skills
As a Guest Services Executive, you'll work closely with other team members. Highlight your ability to collaborate effectively and share examples of how you've contributed to a positive team environment in previous roles.
