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- Tasks: Be the go-to person for customer hire enquiries and ensure smooth operations.
- Company: Join a respected brand known for outstanding customer service and operational excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by delivering exceptional service and building strong customer relationships.
- Qualifications: Enthusiasm, organization, and a passion for customer service are key to success.
- Other info: This role is perfect for those looking to kickstart their career in a supportive team.
The predicted salary is between 28800 - 42000 £ per year.
We\’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service. Overview of role: As a Hire Desk Controller, you\’ll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection. You\’ll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships. Main responsibilities for the Hire Desk Controller Acting as a brand custodian, representing the company with passion and pride Handling enquiries via phone, email, providing pricing, specifications, technical details Converting hire enquiries into successful hires by delivering best-in-class service Coordinating transport needs, scheduling deliveries, collections, demonstrations Working with the client to drive revenue and ensure smooth operations Resolving delivery issues or collections promptly, escalating when necessary Maintaining accurate records, raising contracts for hires and off-hires …
Hire Desk Controller employer: Cameo Consultancy (Recruitment)
Contact Detail:
Cameo Consultancy (Recruitment) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarize yourself with the company's brand and values. As a Hire Desk Controller, you'll be representing us, so understanding our mission and how we deliver outstanding customer service will help you align your approach during the interview.
✨Tip Number 2
Brush up on your communication skills! Since you'll be the first point of contact for customers, showcasing your ability to handle enquiries professionally and efficiently will be crucial in demonstrating your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your experience in converting enquiries into successful hires will show us that you can deliver the best-in-class service we strive for.
✨Tip Number 4
Understand the logistics involved in hire operations. Being knowledgeable about scheduling deliveries and collections will not only impress us but also demonstrate your readiness to tackle the responsibilities of the Hire Desk Controller role.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations. Emphasize any previous roles where you acted as a point of contact for customers, handled enquiries, or coordinated logistics.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered outstanding customer service in the past and how you can contribute to a seamless customer journey.
Showcase Your Organisational Skills: Provide examples in your application that demonstrate your organisational abilities. Discuss how you manage multiple tasks, coordinate schedules, and maintain accurate records, which are crucial for the Hire Desk Controller role.
Highlight Team Collaboration: Mention any experiences where you successfully collaborated with internal teams or external partners. This will show your ability to work effectively within a team to ensure operational excellence.
How to prepare for a job interview at Cameo Consultancy (Recruitment)
✨Show Your Enthusiasm
As a Hire Desk Controller, your passion for customer service is key. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've gone above and beyond to help customers in previous positions.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss specific tools or methods you use to stay organised, especially when handling enquiries and coordinating logistics. This will show that you can handle the fast-paced environment of a hire desk.
✨Prepare for Technical Questions
Since the role involves providing technical information, be ready to answer questions related to the products or services offered. Brush up on any relevant technical knowledge and be prepared to explain how you would assist customers with their queries.
✨Emphasize Team Collaboration
The role requires working closely with internal teams and external partners. Share examples of how you've successfully collaborated with others in past roles. This will demonstrate your ability to maintain strong relationships and ensure operational excellence.
