User Researcher and Human Factors Engineer San Francisco, California

User Researcher and Human Factors Engineer

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMapAnalysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a VC-backed company that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide.

The User Researcher and Human Factors Engineer will play a key role in our expanding team to help inform personas, design direction, and new opportunities for our AI-based software. This person will work closely with engineering, design, and regulatory teams to define, execute on, and report out user research and usability testing.

Job Responsibilities :

• Conduct research to gain insights into the needs, behaviors, and preferences of both healthcare professionals and patients who will use the software as a medical device (SaMD).
• Design, conduct, and document comprehensive user research studies, formative, and summative testing, to inform user personas, product development, and validate usability.
• Work closely with designers, developers, product managers, and other stakeholders to ensure that user needs are incorporated into the design and development process.
• Identify potential usability issues, design problems, and opportunities for improvement in the software\’s user interface and overall user experience.
• Design and implement various research methods, such as interviews, surveys, usability testing, and field studies, to gather data and insights.
• Analyze the data to identify key findings and provide recommendations to the design and development team.
• Understand the intended users of the device, their skills, and their limitations in order to inform the design of an effective interface.
• Inform the device design to prevent safety errors and to allow for easy recovery from errors.
• Provide adequate training and documentation to ensure safe and effective use of the device.
• Ensure that the software is safe, effective, and meets regulatory requirements.

Skills Needed :

• Outstanding communication skills, both written and oral.
• Proven ability to handle ambiguity, work collaboratively with internal and partner contacts, and influence cross-functional teams.
• Strong technical aptitude.
• Direct experience with scrum methodologies for product development and delivery.
• Highly productive with exceptional organizational capacity.
• Demonstrated passion for problem solving.
• Proficiency in user research tools.
• Experience with data analysis tools.

Educational Requirements & Work Experience:

• Bachelor’s degree or higher preferably in Human Factors Engineering, Cognitive Psychology, Human-Computer Interaction, or a related field.
• 5+ years of experience in UX research and human factors engineering, preferably in medical devices or healthcare.
• 3+ years in the SaMD industry.
• Demonstrated experience with FDA human factors guidance.
• Strong portfolio showcasing research methods, analysis, and impact on product development.
• Experience with both formative and summative usability testing.

A reasonable estimate of the yearly base compensation range for San Francisco Bay Area is $140,000-$190,000, cash bonus, and stock options.

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.

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