Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts, chase overdue debts, and maintain strong relationships.
- Company: Aptia is revolutionising employee benefits and pensions administration, serving over seven million people.
- Benefits: Enjoy a hybrid work model with opportunities for learning and development.
- Why this job: Join a growing company committed to your career success and making a positive impact.
- Qualifications: Experience in credit control, strong communication skills, and proficiency in Excel required.
- Other info: This is a 6-month contract role with a focus on diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.
In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal – helping more than seven million people live healthier and happier lives.
And we are expanding. Aptia Group is not only fuelled by our investors\’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we\’re investing heavily in learning and development, paving unique career paths for our colleagues.
Role Summary:
You will support the Pension Administration business with the timely and efficient management of outstanding debts, optimizing cashflow and maintaining strong relationships with clients.
This is a hybrid position where you will work from Chichester Aptia office, as well as from your home address. It\’s a 6 months contract role.
Here\’s what you\’ll be doing:
- Proactively manage a portfolio of accounts, ensuring overdue debts are chased in a timely and professional manner.
- Communicating with clients and customers regarding outstanding balances, setting up payment plans where necessary, and ensuring a high level of customer service.
- Partner with offshore team in India to reconcile customer accounts and investigate any discrepancies or issues related to outstanding invoices.
- Maintain accurate records of communications and payments, providing regular reports on the status of outstanding debts to senior management.
- Assist in reviewing and setting appropriate credit limits for new and existing clients.
- Support the wider finance team in ensuring cash flow targets are met and helping to optimise working capital.
- Establish efficient and effective processes for the Credit Control team.
Here’s what we’re looking for:
- Experience in a credit control role, ideally within a financial services or pension administration business.
- Strong verbal and written communication skills, with the ability to handle sensitive client conversations professionally.
- Ability to maintain accurate records, with a high level of attention to detail and a proactive approach to problem-solving.
- Comfortable working both independently and collaboratively within a team environment.
- Proficient in using Microsoft Excel, accounting software, and credit control systems.
- Institute of Credit Management full or part-qualification preferred (could be working towards one).
- Familiarity with pension administration and associated financial processes would be an advantage but not essential.
If you are interested in this role, we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and is proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at
Seniority level
Associate
Employment type
Contract
Job function
Finance and Other
Industries
Insurance
#J-18808-Ljbffr
Credit Controller-Supervisor employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller-Supervisor
✨Tip Number 1
Familiarise yourself with Aptia's mission and values. Understanding their commitment to employee benefits and pensions administration will help you align your answers during interviews, showcasing how your experience fits into their vision.
✨Tip Number 2
Network with current or former employees of Aptia on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Brush up on your knowledge of credit control processes and financial regulations relevant to the pension administration sector. Being well-versed in these areas will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to manage client relationships effectively. This will help you stand out as a candidate who can handle the responsibilities of the role.
We think you need these skills to ace Credit Controller-Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control, particularly within financial services or pension administration. Use specific examples to demonstrate your skills in managing accounts and communicating with clients.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of Aptia's mission and values. Explain why you are passionate about the role and how your background aligns with their needs, especially in terms of customer service and problem-solving.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Excel and any accounting software you have used. Mention your attention to detail and ability to maintain accurate records, as these are crucial for the Credit Controller-Supervisor position.
Showcase Communication Abilities: Since strong verbal and written communication skills are essential for this role, provide examples of how you've successfully handled sensitive client conversations in the past. This will demonstrate your capability to maintain professional relationships.
How to prepare for a job interview at Aptia Group
✨Showcase Your Credit Control Experience
Make sure to highlight your previous experience in credit control, especially within financial services or pension administration. Be prepared to discuss specific examples of how you've managed outstanding debts and improved cash flow.
✨Demonstrate Strong Communication Skills
Since the role involves handling sensitive client conversations, practice articulating your thoughts clearly and professionally. Think of scenarios where you successfully resolved client issues and be ready to share those stories.
✨Emphasise Attention to Detail
The job requires maintaining accurate records and a proactive approach to problem-solving. Prepare to discuss how you ensure accuracy in your work and any systems or processes you use to stay organised.
✨Familiarise Yourself with Pension Administration
While familiarity with pension administration isn't essential, having some knowledge can set you apart. Research basic concepts related to pensions and financial processes to demonstrate your interest and willingness to learn.
