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- Tasks: Lead and evolve technical operations in audio systems and IT infrastructure.
- Company: Join a dynamic company at the forefront of entertainment technology.
- Benefits: Enjoy a competitive salary, creative environment, and opportunities for international travel.
- Why this job: Shape the future of audio technology while mentoring a talented team.
- Qualifications: 5+ years in audio systems engineering with strong leadership skills required.
- Other info: Office-based role in SW London with occasional travel.
The predicted salary is between 43200 - 72000 £ per year.
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Our client is looking for a dynamic and experienced Head of Technical Services to oversee and evolve their technical operations. This senior leadership role demands in-depth expertise in large-scale professional audio systems and installations, a solid grasp of IT infrastructure, and a strong track record of leading and supporting high-performing teams in a growing environment.
The successful candidate will play a critical role in ensuring the smooth operation of technical services across the company and act as a key technical authority for both internal teams and external clients. You’ll also play a vital role in shaping the direction of our product research, working directly with the team on product development, testing, proof of concept, and support.
Job Description
Our client is looking for a dynamic and experienced Head of Technical Services to oversee and evolve their technical operations. This senior leadership role demands in-depth expertise in large-scale professional audio systems and installations, a solid grasp of IT infrastructure, and a strong track record of leading and supporting high-performing teams in a growing environment.
The successful candidate will play a critical role in ensuring the smooth operation of technical services across the company and act as a key technical authority for both internal teams and external clients. You’ll also play a vital role in shaping the direction of our product research, working directly with the team on product development, testing, proof of concept, and support. This is a unique opportunity for someone who thrives in both technical and creative environments and who is excited by the idea of influencing the future of entertainment technology. Key Responsibilities
•Lead, mentor, and expand the technical service team, fostering a positive and collaborative work culture.
• Oversee the design, maintenance, and support of audio systems for productions, rentals, and system integration projects.
• Manage all internal and external IT systems and infrastructure (networking, servers, software licensing, backup systems).
• Serve as the senior technical authority, providing expert guidance and troubleshooting for advanced audio systems across live productions and rental sectors.
• Develop and implement technical workflows and support protocols to ensure excellent client service.
• Collaborate with key manufacturers on technical issues and advances.
• Work closely with the R&D team to design, prototype, and test new products and features.
• Liaise with other departments and clients to scope, support, and deliver projects to the highest technical standards.
• Drive continuous improvement in systems, processes, and team capability. Essential Skills & Experience
• 5+ years in a technical audio or systems engineering role.
• Advanced understanding of professional audio technologies (digital consoles, wireless systems, etc.).
• Strong understanding of professional communications technologies (Clear-Com, Riedel, etc.).
• Experience with IT infrastructure management (Windows and Mac server environments, networking, cybersecurity basics).
• Proven experience managing or mentoring a team.
• Excellent communication skills with a solutions-oriented mindset.
• Ability to work under pressure and solve complex technical issues quickly.
• A positive, proactive attitude and an ability to lead by example.
• Knowledge of industry-standard software like Dante, QLab, AutoCAD, or Vectorworks.
• Excellent communication and interpersonal skills. Preferred (But Not Essential)
• Experience in the live events, theatre, or broadcast sectors.
• A degree in Electronic Engineering, Computer System Engineering, or similar.
• ITIL certification or other formal IT infrastructure credentials.
• Familiarity with coding in C or C++ (Qt framework experience is a bonus). What We Offer
• Competitive salary based on experience.
• A dynamic and creative working environment at the forefront of entertainment, audio, and live performance technology.
• Direct involvement in Research, shaping and developing cutting-edge audio control products.
• Opportunities for international travel to support major productions, installations, and global industry events. Location
This role is based in SW London and will require you to work with the team in the office. Occasional travel in the UK and internationally will be required. #J-18808-Ljbffr
Head of Technical Services (London) employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Services (London)
✨Tip Number 1
Network with professionals in the audio and technical services industry. Attend relevant events, workshops, or conferences where you can meet potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully managed teams or projects. Be prepared to share specific examples of how you've fostered collaboration and improved team performance.
✨Tip Number 3
Stay updated on the latest trends and technologies in professional audio systems and IT infrastructure. Being knowledgeable about current advancements will demonstrate your passion for the field and your commitment to continuous improvement.
✨Tip Number 4
Prepare to discuss your experience with product development and testing. Highlight any relevant projects where you've collaborated with R&D teams, as this will show your ability to contribute to the company's innovation efforts.
We think you need these skills to ace Head of Technical Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical audio systems and IT infrastructure. Emphasise any leadership roles you've held and specific projects that showcase your ability to manage teams and deliver high-quality results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the entertainment technology industry. Discuss how your background aligns with the responsibilities of the Head of Technical Services role and provide examples of how you've successfully led teams and managed complex technical projects.
Showcase Relevant Skills: Clearly outline your expertise in professional audio technologies and IT infrastructure management. Mention any relevant software knowledge, such as Dante or AutoCAD, and highlight your problem-solving skills and ability to work under pressure.
Demonstrate Leadership Experience: Provide specific examples of how you've mentored or expanded technical teams in previous roles. Highlight your communication skills and your proactive approach to fostering a positive work culture, as these are key attributes for the position.
How to prepare for a job interview at Jacobs Massey
✨Showcase Your Technical Expertise
Be prepared to discuss your in-depth knowledge of professional audio systems and IT infrastructure. Highlight specific projects where you've successfully implemented or managed large-scale audio installations, as this will demonstrate your capability for the role.
✨Demonstrate Leadership Skills
Since this is a senior leadership position, be ready to share examples of how you've led and mentored teams in the past. Discuss your approach to fostering a positive work culture and how you handle challenges within a team setting.
✨Prepare for Problem-Solving Scenarios
Expect to face technical scenarios during the interview that require quick thinking and problem-solving skills. Practice articulating your thought process when troubleshooting complex issues, as this will showcase your ability to perform under pressure.
✨Engage with Product Development Insights
Since the role involves working closely with R&D on product development, come prepared with ideas or insights about current trends in audio technology. This shows your enthusiasm for innovation and your proactive approach to shaping future products.
