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- Tasks: Help clients implement and adopt Fiix CMMS through training and support.
- Company: Join Rockwell Automation, a global leader in technology and sustainability.
- Benefits: Enjoy mindfulness programs, volunteer time off, and professional development resources.
- Why this job: Make an impact while working on challenging projects in a supportive environment.
- Qualifications: Bachelor's degree and 1+ years in software implementation preferred; bilingual in German and English is a plus.
- Other info: Hybrid work policy with travel up to 40%; diversity and inclusion are valued.
The predicted salary is between 28800 - 42000 £ per year.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success.
Rockwell Automation acquired Fiix in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer our employees the best of both worlds.
As an Implementation Consultant you will help our clients implement and adopt the Fiix CMMS throughout their organisation through onsite and remote consultation sessions. You will train clients\’ employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.
In our team you\’ll work on challenging projects, develop your expertise and pursue leadership, within and outside your role. Plus, there are tonnes of opportunities to make an impact! Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers. Best of all, you\’ll work remotely or come and experience our awesome office. No matter where you\’re working, we\’re committed to ensuring that the Fiixer experience is the best!
You will report to the Manager located in Canada.
Your Responsibilities:
- Be a sole or primary contact for clients during the implementation phase of their journey
- Help clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes \”time to value\”, and supports expansion over time
- Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs
- Manage client expectations; identify implementation risks, capture and disseminate key project decisions and insights, and control project scope, quality, & timeline
- Develop and deliver client training programmes, including the creation of client training material (e.g. documents and videos)
- Assist clients with the collection, loading, and configuration of data
- Develop client reports and dashboard KPIs & widgets
- Support system integrations between Fiix & ERP systems
- Record project progress and store all project artefacts in a central repository
- Collaborate with teammates to identify CMMS & implementation best practices
- Help train new Implementation Consultants
- Travel up to 40% of the time
- Measure of Success: customer feedback, use %, contribution to team projects
The Essentials – You Will Have:
- Bachelor\’s Degree required
The Preferred – You Might Also Have:
- 1+ years experience in a software implementation role; SaaS and CMMS software experience
- Prior experience in the Maintenance and Reliability industry considered an asset
- Prior experience translating customer requirements into workable software solutions
- Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans
- Valid driver\’s licence and Passport
- Proficiency in German and Englisg language
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching programs – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalised wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
… and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\’re excited about this role but your experience doesn\’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Implementation Consultant - Fiix Software employer: Rockwell Automation
Contact Detail:
Rockwell Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant - Fiix Software
✨Tip Number 1
Familiarise yourself with Fiix's CMMS software and its features. Understanding the product inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Implementation Consultants at Fiix or Rockwell Automation. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or projects in the past. Highlighting your experience in software implementation and project management will set you apart from other candidates.
✨Tip Number 4
Showcase your language skills, especially your proficiency in German. Being bilingual can be a significant advantage in this role, so make sure to mention it during any discussions or interviews.
We think you need these skills to ace Implementation Consultant - Fiix Software
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications of the Implementation Consultant position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in software implementation, SaaS, or CMMS software. Use bullet points to detail your achievements and how they relate to the role, particularly focusing on project management and client engagement.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Rockwell Automation and Fiix that resonate with you, and explain how your skills can contribute to their mission of improving maintenance teams.
Highlight Language Proficiency: Since proficiency in German and English is required, make sure to clearly state your language skills in both your CV and cover letter. If applicable, provide examples of how you've used these languages in a professional context.
How to prepare for a job interview at Rockwell Automation
✨Understand the Company Culture
Before your interview, take some time to research Rockwell Automation and Fiix Software. Understand their mission, values, and the kind of work environment they promote. This will help you align your answers with what they value in their employees.
✨Showcase Your Implementation Experience
As an Implementation Consultant, your experience in software implementation is crucial. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. Highlight any experience you have with CMMS or SaaS solutions.
✨Prepare for Technical Questions
Expect technical questions related to software implementation and project management. Brush up on your knowledge of CMMS systems, data configuration, and integration processes. Being able to speak confidently about these topics will demonstrate your expertise.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and company goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
