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- Tasks: Lead training programmes and foster a culture of continuous learning at HMRC.
- Company: Join HM Revenue & Customs, a key player in the UK government focused on tax and compliance.
- Benefits: Enjoy a competitive salary, generous pension contributions, and 25 days annual leave.
- Why this job: Make a real impact on the future of tax professionals while promoting inclusivity and growth.
- Qualifications: Experience in senior operational roles and strong communication skills are essential.
- Other info: Opportunity to influence over 15,000 tax professionals and support a diverse workforce.
The predicted salary is between 60000 - 84000 £ per year.
Deputy Director Learning Operations and Professional Development
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Deputy Director Learning Operations and Professional Development
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This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location
Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Portsmouth, Stratford
About the job
Job summary
The Deputy Director will be key to ensuring that tax professional excellence is at the heart of the Department’s future – helping to meet the evolving demands of HMRC and to shape a rewarding learning and development experience for all colleagues .
The TCCA has been set up to ensure that colleagues have the support necessary to acquire the skills appropriate to their roles and to build great careers in HMRC. The Deputy Director, Learning Operations and Professional Development will play a vital part in the TCCA Leadership Team, with responsibility for running our core training programmes and delivering impactful learning interventions.
The post holder will be accountable for:
- Leading the delivery of tax, customs, and compliance learning for all HMRC staff, from awareness to expert levels – including HMRC’s formal tax professional learning programmes.
- Finding solutions to meet business demand through dynamic planning, targeted prioritisation, effective resource and risk management, and assured use of agreed governance.
- Fostering a culture of life-long learning and professional growth; and providing an excellent learning and development colleague experience.
- Leading their team, promoting a culture of continuous improvement, coaching, support and inclusion.
- Developing strong working partnerships across the TCCA, with the Chief People Officer Central Learning and Talent function, with business areas, and with key external stakeholders.
- Regularly evaluating TCCA’s approach and implementing improvements – using appropriate performance metrics – so that we are meeting not only the demands of today but preparing to meet those of the future.
As well as line management responsibility for TCCA Learning Operations and Professional Development Function
Functional management may exceed 2,000 and the role will be pivotal in supporting the other two Deputy Director functions and more broadly supporting the whole cross-Government tax profession, impacting over 15,000 tax professionals as well as the HMRC workforce of over 60,000.
Person specification
The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:
- Proven track record of leading in a senior operational delivery role in a large and complex organisation – including building its professional capability and managing resources against continually changing demand.
- A tax professional; or someone with an understanding of the professional requirements of working in a tax or compliance environment – in either case having the necessary credibility and authority to address complex and challenging operational or policy demands (or both).
- Strong communication and influencing skills, and proven ability working with a wide range of stakeholders to meet business objectives, manage risks and find solutions to problems.
- Proficiency in using data and insight to evaluate outcomes and to improve professional capability.
- CIPD Chartered Fellow membership or willing to work towards one.
Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension Y
our Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.W
hen you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.P
lease visit Civil Service Pension Scheme for more information. A
n
nual Leave and Bank Holiday Allowance2 5
days annual leave, increasing to 30 days after 5 years’ service (allowance pro-rata for part-time colleagues). Thi
s is complemented by one days paid privilege leave to mark the King’s Birthday and is in addition to your public holidays.Equ
a
lity, Diversity & Inclusion The C
ivil Service values and supports all its employees. At HMR
C we want to create great places to work that are welcoming to all – where there is a strong sense of belonging and community.Our HMR
C equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Business Development
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Industries
Government Administration
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Deputy Director Learning Operations and Professional Development employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Director Learning Operations and Professional Development
✨Tip Number 1
Familiarise yourself with HMRC's current learning and development initiatives. Understanding their approach will help you align your experience and ideas with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of HMRC, especially those in similar roles. They can provide valuable insights into the organisational culture and expectations, which can be crucial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led operational delivery in complex environments. Highlighting your ability to manage resources and adapt to changing demands will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your proficiency in using data to drive decisions. Be ready to explain how you've used metrics to evaluate outcomes and improve professional capabilities in previous roles, as this is a key aspect of the position.
We think you need these skills to ace Deputy Director Learning Operations and Professional Development
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Deputy Director Learning Operations and Professional Development role. Tailor your application to highlight how your experience aligns with the key aspects of the job.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in senior operational delivery roles, particularly in large organisations. Use specific examples to demonstrate your ability to manage resources and meet changing demands effectively.
Showcase Communication Skills: Given the importance of strong communication and influencing skills for this role, provide examples of how you've successfully worked with diverse stakeholders. Highlight any instances where you've managed risks or solved complex problems through effective communication.
Include Professional Development Goals: Mention your commitment to professional growth, such as your CIPD Chartered Fellow membership or plans to work towards it. This shows your dedication to continuous improvement, which is a key aspect of the role.
How to prepare for a job interview at HM Revenue & Customs
✨Understand the Role Thoroughly
Before your interview, make sure you have a deep understanding of the Deputy Director Learning Operations and Professional Development role. Familiarise yourself with HMRC's mission, values, and the specific responsibilities outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Experience
As this role involves leading a team and managing resources, be prepared to discuss your previous leadership experiences. Highlight specific examples where you've successfully led teams, managed change, or improved operational delivery in complex environments.
✨Prepare for Stakeholder Engagement Questions
Given the importance of communication and influencing skills in this position, anticipate questions about how you've worked with various stakeholders. Prepare examples that demonstrate your ability to build relationships, manage expectations, and resolve conflicts effectively.
✨Emphasise Continuous Improvement
The role requires fostering a culture of continuous improvement. Be ready to discuss how you've implemented changes based on data insights or feedback in previous roles. Show your commitment to professional development and how you can contribute to a learning-focused environment at HMRC.
