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- Tasks: Help customers cancel services while ensuring a smooth offboarding process.
- Company: Wavenet is a dynamic telecommunications provider focused on customer satisfaction.
- Benefits: Enjoy hybrid work, generous leave, private medical coverage, and wellbeing programs.
- Why this job: Join a supportive team that values your input and offers growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Ideal for those eager to learn in a fast-paced environment.
The predicted salary is between 21600 - 36000 £ per year.
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Job Reference:
bf933af4db98
Job Views:
7
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Job Description
Summary and purpose of the Job:
The team of Offboarding Advisors has a crucial role in the success of the overall business. They liaise with customers who want to cancel their services with Wavenet, whether due to upgrading, business closure, or migrating to another provider. The team ensures all requirements are met to proceed with cancellations and may also attempt to retain customers.
The responsibilities include but are not limited to:
- Managing cease requests from customers or internal departments.
- Calculating early termination fees and advising customers of contractual obligations.
- Liaising with third-party suppliers to agree on termination dates.
- Ensuring services are terminated on the agreed date.
- Advising the Billing Team to stop charges related to ceased services.
- Coordinating with third-party suppliers to stop billed services for revenue protection.
- Resolving ceasing queries via phone or email.
- Following up with third-party suppliers for updates.
- Working with internal teams to retain customers and prevent service cessation.
- Scanning and updating legacy documents to digital formats.
- Updating customer contract databases as needed.
Qualifications
The successful candidate will have:
- Customer service experience, preferably in a call centre environment.
- A customer-focused attitude and a \’can do\’ approach.
- Teamwork skills and the ability to work with diverse backgrounds.
- Experience in responding to customer emails with excellent written communication and attention to detail.
- Strong influencing and interpersonal skills.
- Proficiency in Microsoft Office applications.
- Ability to prioritize and handle multiple tasks efficiently.
- Capability to complete complex tasks quickly and react urgently when needed.
- Flexibility and commitment to business needs.
- Excellent organizational and time management skills.
- Eagerness to learn and develop, with willingness to go the extra mile.
- Reliability and approachability.
- Experience in telecommunications ISP/support is desirable.
Additional Information
At Wavenet, we offer an exceptional environment with benefits including generous annual leave, private medical coverage, discounted health plans, eye care schemes, and wellbeing programs supported by our dedicated team.
We promote a healthy work-life balance with a hybrid working model, starting with 25 days of leave increasing to 28, and a range of health and wellbeing benefits.
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Offboarding Specialist employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offboarding Specialist
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially regarding customer offboarding processes. Understanding common reasons for service cancellations and how to address them can give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience, particularly in call centre environments. Be prepared to share specific examples of how you've successfully managed customer queries or resolved issues in the past.
✨Tip Number 3
Demonstrate your ability to work collaboratively with diverse teams. Think of instances where you've worked with different departments or external suppliers to achieve a common goal, as this is crucial for the Offboarding Specialist role.
✨Tip Number 4
Showcase your organisational skills and ability to handle multiple tasks efficiently. Prepare to discuss how you prioritise your workload and manage time effectively, especially in high-pressure situations.
We think you need these skills to ace Offboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a call centre environment. Emphasise skills like written communication, attention to detail, and teamwork.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Offboarding Specialist role. Mention specific experiences that demonstrate your ability to handle customer queries and resolve issues effectively.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office applications and any experience you have in telecommunications or ISP support. This will show that you are well-prepared for the tasks outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Showcase Your Customer Service Skills
Since the role of an Offboarding Specialist heavily relies on customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or retained clients, demonstrating your ability to handle difficult conversations with a positive attitude.
✨Demonstrate Attention to Detail
This position requires managing contracts and calculating fees accurately. During the interview, mention instances where your attention to detail made a significant difference in your work. You could discuss how you ensured accuracy in documentation or how you handled complex tasks efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Prepare for scenarios related to customer cancellations and how you would approach retaining a customer. Practising these responses can help you articulate your thought process clearly during the interview.
✨Research the Company Culture
Understanding Wavenet's values and work environment is crucial. Familiarise yourself with their commitment to customer service and employee wellbeing. This knowledge will allow you to tailor your answers to align with their culture, showing that you are a good fit for the team.
