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Phoenix Group

Customer Support Consultant

Full-Time 21000 - 35000 £ / year (est.) No home office possible

At a Glance

Tasks: Support Telephony Consultants and provide administrative assistance to ensure excellent customer service.
Company: Phoenix Group is a dynamic company committed to flexibility and inclusivity in the workplace.
Benefits: Enjoy hybrid working, 38 days annual leave, private medical cover, and generous bonuses.
Why this job: Join a supportive team that values your input and offers opportunities for personal growth.
Qualifications: No specific experience required; just a passion for helping customers and managing tasks effectively.
Other info: Flexible working options available; we welcome applicants from all backgrounds.

The predicted salary is between 21000 - 35000 £ per year.

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Job Description
Job Type: 9 month FTC
Location: Edinburgh Hybrid (1 day per week in office)
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 29th June
Salary and benefits : From £25k plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
The role
You will be working to support our Telephony Consultants so they are more available for our customers, undertaking a support function within our Telephony Guidance team, providing administrative support across a variety of activities to ensure all stakeholders receive a professional and consistent service.
Ensuring best use of resource and skill development by working flexibly across the range of administrative tasks, following establish processes and identifying issues or areas for improvement within existing processes and highlight to appropriate stakeholders, following through any changes to processes and transactions to agreed standards and timescales.
What We’re Looking For

Understands and applies relevant administrative procedures and guidelines to deliver a high level of service to our customers.
Ability to understand and meet the customer’s needs and building customer loyalty and trust.
The ability to manage their own workload and meet deadlines.
Build and maintain effective working relationships with individuals in other areas of the business.
Meet and exceed performance goals and expectations to deliver results.

We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about

Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
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