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- Tasks: Lead product innovation and improve customer outcomes in the insurance sector.
- Company: Join a friendly team dedicated to serving customers, communities, and the planet.
- Benefits: Enjoy hybrid work, generous holidays, private medical insurance, and performance bonuses.
- Why this job: Be part of a mission-driven company that values diversity and customer-centric solutions.
- Qualifications: Commercial acumen in general insurance, data analysis skills, and experience in performance management.
- Other info: Applications close on 20th June; interviews follow shortly after.
The predicted salary is between 43680 - 65520 £ per year.
Serving our customers, communities, and planet a little better every day.
Salary – from £43,680 up to £65,520 + annual bonus & benefits
Work Level – 2
Location – Edinburgh
Office Attendance – Our roles are hybrid; however, you should be able to travel to an office, 2 days per week for this position.
Closing Date – Applications close Friday 20th June
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you\’ve worked hard for. And that means we always work with heart. Whether we\’re helping our customers or looking after our people, you\’ll find there\’s a warmth and friendliness to everything we do.
We\’re looking for a Product and Customer Outcome Manager to join our Insurance Money and Services team.
The role is considered as a key position and critical to delivering against our long-term Motor strategy.
The Product & Customer Outcome Manager will play a crucial role in driving improvement and innovation across our product proposition. This includes identifying and implementing opportunities to better align with the diverse needs of our customers through a uniquely Tesco offering.
This role will support the product roadmap by leading the implementation of initiatives such as differentiated products, electric vehicles, multi-car, and connected car propositions. The ultimate aim is to grow our direct business and enhance customer and business metrics.
The role will also be responsible for ensuring Motor Insurance compliance with Consumer Duty requirements, reporting on key customer metrics, overseeing risk governance, and driving incremental improvements to our existing products. It will involve close collaboration with cross-functional teams to ensure alignment with business objectives and customer needs, while maintaining compliance with UK regulatory standards.
What you\’ll be doing
- Completion and assessment of fair value via Periodic Product reviews, analytical deep dive into issues, and identification of new opportunities to improve our services and products
- Manage & maintain day-to-day contact with business-critical suppliers and SMEs across the organisation, responding to and managing incidents, analysing performance and providing feedback on key SLAs/KPIs. Chair local forums and partner meetings to drive collaboration and take responsibility for adherence to governance frameworks
- Define, deliver, and adapt insurance products to meet customer and business needs. Lead on cross functional discovery sessions to assist in ideation, understand customer needs, leverage market research and horizon scanning to stay competitive.
- Conduct research to understand customer segmentations, trends, and expectations, informing product development and customer communications strategies
We need you to have
- Commercial acumen & knowledge of the General Insurance Market (Preferably Motor Insurance) – understanding the business environment and objectives to develop solutions without supervision & confidence with making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Experience in Trade and Performance management & Annual Planning Process preferably within General Insurance Products
- Experience working with data to drive insight led decision making including market research and analysis.
- Understanding of Risk and Controls management within a regulated industry and demonstrate ability to deliver customer centric solutions
- And if you have any of these, even better
- General insurance market experience (preferred)
- We don\’t expect you to tick every box, and if you feel you hit most of the brief, it\’s worth exploring to further develop your career here with us.
What\’s in it for you
- Prepare for your retirement with our colleague pension scheme.
- Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
- Performance related annual bonus.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we\’ll give you a second card to share with someone else.
- Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone\’s welcome
We want all our colleagues to always feel welcome and be themselves. We\’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Interviews
Interviews are expected to be shortly after closing date.
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Product and Customer Outcome Manager employer: Tesco Insurance & Money Services
Contact Detail:
Tesco Insurance & Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Customer Outcome Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the motor insurance market. Understanding current customer needs and emerging technologies, like electric vehicles, will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the insurance industry, especially those involved in product management. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss how you would approach cross-functional collaboration. Think of examples from your past experiences where you successfully worked with different teams to achieve a common goal.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you’ve used data to drive decision-making in previous roles. Highlight specific metrics or KPIs you've improved through your initiatives.
We think you need these skills to ace Product and Customer Outcome Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and customer outcomes, particularly within the insurance sector. Use specific examples that demonstrate your commercial acumen and understanding of the General Insurance Market.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experiences and how your skills align with the role's requirements. Mention your familiarity with market research and data-driven decision-making, as these are crucial for the position.
Showcase Relevant Skills: Emphasise your analytical skills and experience in trade and performance management. Highlight any previous roles where you successfully managed cross-functional teams or led product development initiatives.
Research the Company Culture: Familiarise yourself with the company's values and commitment to inclusivity. Reflect this understanding in your application by mentioning how you can contribute to a diverse workplace and enhance customer satisfaction.
How to prepare for a job interview at Tesco Insurance & Money Services
✨Understand the Role
Make sure you have a clear understanding of the Product and Customer Outcome Manager role. Familiarise yourself with the key responsibilities, especially around product innovation and customer needs. This will help you articulate how your experience aligns with their expectations.
✨Showcase Your Commercial Acumen
Prepare to discuss your knowledge of the General Insurance Market, particularly Motor Insurance. Be ready to provide examples of how you've used commercial acumen to develop solutions in previous roles, as this is crucial for the position.
✨Highlight Data-Driven Decision Making
Since the role involves working with data to drive insights, come prepared with examples of how you've used data analysis in past projects. Discuss specific metrics or KPIs you've influenced and how that led to improved outcomes.
✨Emphasise Collaboration Skills
The job requires close collaboration with cross-functional teams. Be ready to share experiences where you've successfully worked with diverse groups to achieve common goals, highlighting your ability to chair meetings and drive discussions.
