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- Tasks: Be the friendly face of our London office, managing front-of-house and ensuring a welcoming atmosphere.
- Company: Join Engage XD, a dynamic communications group focused on inspiring change through innovative experiences.
- Benefits: Enjoy 25 days annual leave, private medical insurance, life insurance, and a pension scheme.
- Why this job: Shape a vibrant workplace culture while engaging with clients and colleagues in a supportive environment.
- Qualifications: Experience in office administration or hospitality is essential; a positive attitude is a must!
- Other info: We value diversity and encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a professional Front of House Manager who is naturally personable to join our vibrant UK team.
You will be the first contact for all visitors, clients, and employees. You will combine front-of-house coordination with essential office administration, facilities support, supplier management, and technology oversight to create a welcoming, efficient, and dynamic workplace.
This role is based in our London office and will require you to be present 5 days a week.
You will report into the Group Office Manager
What will you do …
Front of House Coordination
- Deliver a professional, warm, and seamless front-of-house experience to all visitors, clients, new starters, and employees, embodying the Inizio Engage XD brand and culture.
- Manage the reception area, ensuring it is always welcoming, organised, and reflective of Inizio Engage XD\’s.
- Support and coordinate client meetings, ensuring spaces are prepared, hospitality is arranged, and facilities are operating smoothly.
- Be the first contact for all incoming queries
Create a Welcoming Experience
- Foster an inclusive and positive atmosphere within the office, shaping a unique and engaging workplace culture.
- Facilitate the onboarding experience for new employees, ensuring a seamless and welcoming introduction to the office environment.
- Lead/assist organising in-house events, celebrations, and social activities to enhance employee engagement and collaboration.
- Facilitate and support internal initiatives, ensuring a smooth implementation and engagement.
Organisational Administration
- Provide administrative support for daily office operations, including scheduling, managing office supplies, and coordinating catering and deliveries.
- Oversee and maintain the office social calendar, collaborating with internal working groups to plan and implement internal events.
- Manage incoming and outgoing mail, deliveries, shipping requirements, and office communications.
Facilities Support & Management
- Conduct daily office assessments to ensure the environment is safe, organised, and free from hazards.
- Coordinate building access and security requirements for employees and visitors.
- Support office safety protocols by being a first aid responder and fire warden.
- Assist the Group Office Manager with facilities administration, including managing maintenance requests and working with landlords.
Equipment and Technology Oversight
- Inspect all office equipment and technology (e.g., meeting room systems, printers, phones) to ensure functionality.
- Identify and report defective office equipment/technology issues to relevant teams/service providers and work with then to resolve the issue.
- Coordinate repairs, replacements, or upgrades in partnership with the IT and facilities teams, minimising disruption to office operations.
- Facilitate internal processes related to the provision of user equipment and technology, including managing the Working from Home Request process.
- Develop relationships with office suppliers and service providers, ensuring procurement of supplies and seamless service delivery.
- Coordinate with external vendors for office catering, equipment maintenance, and other operational needs.
- Support the review and optimisation of supplier contracts to ensure value for money and quality service.
What do you need to have …
- Experience in office administration, front-of-house coordination, or a similar role in administrative, office management, hospitality, or facilities coordination.
- Familiarity with office equipment and technology troubleshooting, and knowledge of health and safety regulations (first aid/fire warden certification beneficial).
- Experience engaging with senior level executives.
- Positive, friendly nature contributing to a welcoming and inclusive workplace culture.
- Great compensation package
- 25 days’ annual leave plus public holidays, company closure over Christmas plus a personal day
- Private Medical Insurance
- Life Insurance
- Pension Scheme
- Group Income Protection
A bit about us…
Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning & training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.
Our family of brands is made up of: Emota, Forty1 and Nazarѐ.
We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values
Don\’t meet every job requirement? That\’s okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you\’re excited about this role, but your experience doesn\’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
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Front of House Manager employer: Inizio Group
Contact Detail:
Inizio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the company culture and values of Inizio Engage XD. Understanding their commitment to inclusivity and employee engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the role and the office environment, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing front-of-house operations and how you've created welcoming environments in previous roles. Be ready to share specific examples that demonstrate your skills and positive nature.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant tools or systems you've used for office administration. Highlighting your ability to manage multiple tasks efficiently will resonate well with the hiring team.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and front-of-house coordination. Use specific examples that demonstrate your ability to create a welcoming environment and manage office operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention how your values align with those of Inizio Engage XD and provide examples of how you've contributed to a positive workplace culture in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the Front of House Manager position, such as organisational abilities, communication skills, and experience with office technology. Be sure to mention any certifications like first aid or fire warden training.
Showcase Your Experience with Events: If you have experience organising events or facilitating employee engagement activities, make sure to include this in your application. Describe specific events you’ve managed and the impact they had on team morale and collaboration.
How to prepare for a job interview at Inizio Group
✨Show Your Personable Side
As a Front of House Manager, being personable is key. Make sure to showcase your friendly and welcoming nature during the interview. Practice greeting the interviewer with a warm smile and maintain eye contact to create a positive first impression.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss your experience in managing office operations, scheduling, and coordinating events. Use specific examples from your past roles to illustrate how you’ve successfully handled similar responsibilities.
✨Familiarise Yourself with Health and Safety Protocols
Since the job involves overseeing safety protocols, brush up on relevant health and safety regulations. Be ready to discuss any certifications you have, like first aid or fire warden training, and how you would implement these practices in the workplace.
✨Align with Company Values
Engage XD values are crucial to their culture. Before the interview, reflect on how your personal values align with theirs. Be prepared to share examples that demonstrate your commitment to empowerment, collaboration, and doing the right thing.
