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For Companies At a Glance
- Tasks: Support individuals with complex needs in a recovery-focused environment.
- Company: Join St Mungo's, a leading charity dedicated to helping the homeless.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience with substance misuse and mental health is essential.
- Other info: Flexible working hours may include weekends; apply by 20th July 2025.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About The Role
Do you have a genuine interest in supporting people to rebuild their lives and the ability to empathise with others?
We're looking for an enthusiastic Complex Needs Worker with considerable experience of working with people with substance misuse, mental health problems and knowledge of the problems that confront homeless people with complex needs. You will be joining the team in our Islington Progression Pathway, a service that provides accommodation and support to individuals with complex needs in a recovery focused way. The team works collaboratively with clients in a safe and supportive environment in developing goals, plans and strategies to better manage their mental health, substance misuse and any associated risks.
Your key responsibilities will include:
- Working as part of a multidisciplinary team to create an environment of person-centred support for clients with complex needs, maintaining a safe environment which clients who have experienced complex trauma are able to build their confidence and discover opportunities for positive change, in line with Psychologically Informed Environment principles and St Mungo’s Framework.
- Identifying and developing external relationships that increase accessibility to support within Islington for clients with complex needs.
- Providing training, support and case management to team members
- This role is Monday-Friday 9am-5pm
About you
We are looking for someone who has a good understanding of substance use and ideally one of the following; Mental health, Trauma Informed Care and/or Psychologically Informed Environments. To be successful in this role you will also require:
- The ability to maintain enthusiasm for a high level of contact with clients on a day to day basis.
- An understanding of a Person Centred approach and a non-judgemental way of working with people who have been homeless, and have perhaps had negative experiences of services.
- Good communication skills and the ability to work with others whilst managing your own time.
- The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
- The ability to work flexibly which may include some weekends to ensure continuity of the service.
- Above all we are looking for someone who will be committed to the overall aims and objectives of the service and working in a psychologically informed way, ensuring clients are at the heart of everything they do.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 20th July 2025
Interview and assessments on: 30th July 2025
Complex Needs Worker employer: St Mungo's
Contact Detail:
St Mungo's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Needs Worker
✨Tip Number 1
Familiarise yourself with the principles of Psychologically Informed Environments. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to creating a supportive atmosphere for clients.
✨Tip Number 2
Network with professionals in the field of mental health and substance misuse. Attend local workshops or seminars to meet people who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported individuals with complex needs. Sharing specific examples will showcase your experience and ability to empathise with clients during the interview.
✨Tip Number 4
Research St Mungo’s and their approach to supporting individuals with complex needs. Being knowledgeable about their values and services will help you align your answers with their mission during the interview process.
We think you need these skills to ace Complex Needs Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in supporting individuals with complex needs, particularly in areas like substance misuse and mental health.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the role of a Complex Needs Worker. Emphasise your understanding of person-centred approaches and any relevant training or qualifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to working in a psychologically informed way. Use specific examples from your past experiences to demonstrate how you meet the job criteria.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Mungo's
✨Show Your Empathy
As a Complex Needs Worker, empathy is key. Be prepared to share examples from your past experiences where you've successfully supported individuals facing challenges. This will demonstrate your genuine interest in helping others rebuild their lives.
✨Understand the Framework
Familiarise yourself with the Psychologically Informed Environment principles and St Mungo’s Framework. During the interview, reference these frameworks to show that you understand the importance of creating a safe and supportive environment for clients.
✨Highlight Teamwork Skills
This role involves working within a multidisciplinary team. Be ready to discuss how you've collaborated with others in previous roles, particularly in challenging situations. Emphasising your ability to work well with diverse teams will be crucial.
✨Demonstrate Flexibility
The job may require flexibility, including working weekends. Be honest about your availability and willingness to adapt to the needs of the service. Sharing past experiences where you've successfully managed flexible working hours can strengthen your application.
