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- Tasks: Lead karting operations, ensuring safety and exceptional customer experiences.
- Company: Join Kart Silverstone, a premier motorsport venue with a thrilling 1.4km circuit.
- Benefits: Earn £14.41/hour with flexible zero-hour contracts and exciting work environment.
- Why this job: Be part of a dynamic team shaping the future of leisure and motorsport.
- Qualifications: Proven leadership in team management, exceptional customer service skills required.
- Other info: Work in a fast-paced setting, with opportunities for training and development.
Senior Karting Marshal / Pits Manager (Casual)
Department: Karting Casual Support Team
Employment Type: Zero Hours
Location: Silverstone
Compensation: £14.41 / hour
Description
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and driven Senior Karting Marshal / Pits Managers to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.
As a Senior Karting Marshal / Pits Manager you will help ensure that the venue operates efficiently, managing the customer journey, whilst championing customer service and experience.
Key Relationships
- Karting Manager
- Assistant Karting Manager
- Workshop Team
- FOH Team
- Catering Team
- Kart Operations Team
Key Responsibilities
General Responsibilities:
- Assist in the pre-opening phase including preparing karts and equipment, taking part in training sessions and help to run system and venue tests.
- Support the Duty Manager with day-to-day operations including preparing and cleaning the kart fleet, completing equipment checks and setup, carrying out routine maintenance of equipment and barriers and packing down the venue after events.
- Support the management of events, ensuring safety standards, fair racing and exceptional customer service standards are met.
- Carry out the routine activities of a karting marshal e.g., assisting guests in the pit lane, flagging, refuelling, incident control and recovery of karts.
- Manage the pitlane(s) during operational days, ensuring efficient operations by managing fuel levels, quickly reporting mechanical issues to the Workshop team and communicating with the FOH team regarding upsells.
- Act as the leader of the preparation and pack-down phases of the day, ensuring processes are followed relating to fuel, safety, cleanliness and completing these tasks efficiently.
- Assist in the training of new Karting Marshals, ensuring training documentation is completed and followed and communicating effectively the requirements and responsibilities to new members of the team.
Customer Experience:
- Assist in the delivery of unforgettable experiences from arrival through to post-event feedback.
- Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
- Drive upsell opportunities (such as helmet cameras and racing gloves), back-to-back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)
Safety and Sustainability:
- Assisting the daily inspections of the track and equipment.
- Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
Skills, Knowledge and Expertise
- A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Outstanding communication and problem-solving skills, thriving in high-pressure environments.
- Strong understanding of operational frameworks, with experience creating and implementing operating standards.
- Knowledge of health and safety regulations, operational best practices and industry trends.
Work Environment
- Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities
- Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
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Senior Karting Marshal / Pits Manager (Casual) employer: Silverstone Circuits Limited
Contact Detail:
Silverstone Circuits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Karting Marshal / Pits Manager (Casual)
✨Tip Number 1
Familiarise yourself with the karting industry and Silverstone's specific offerings. Understanding the unique aspects of Kart Silverstone, such as its FIA-CIK circuit and customer experience focus, will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees in the motorsport and leisure sectors. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your leadership experiences in high-pressure environments. Highlight specific examples where you've successfully managed teams or operations, especially in settings similar to karting or leisure activities.
✨Tip Number 4
Showcase your passion for customer service by preparing anecdotes that demonstrate how you've gone above and beyond to enhance customer experiences. This aligns perfectly with the role's emphasis on delivering exceptional service.
We think you need these skills to ace Senior Karting Marshal / Pits Manager (Casual)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and customer service, particularly within motorsport or leisure industries. Use specific examples that demonstrate your leadership skills and ability to thrive in high-pressure environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for karting and exceptional customer experiences. Mention how your skills align with the responsibilities of the Senior Karting Marshal / Pits Manager role and express your enthusiasm for contributing to the dynamic environment at Silverstone.
Highlight Safety Knowledge: Given the emphasis on safety in the job description, ensure you mention any relevant knowledge or experience you have regarding health and safety regulations and operational best practices in your application.
Showcase Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated in previous roles, especially in managing teams or addressing customer concerns. This will demonstrate your suitability for the role's focus on exceptional customer service.
How to prepare for a job interview at Silverstone Circuits Limited
✨Show Your Passion for Motorsport
Make sure to express your enthusiasm for karting and motorsport during the interview. Share any personal experiences or stories that highlight your love for the sport, as this will resonate with the interviewers and demonstrate your commitment to the role.
✨Highlight Leadership Experience
As a Senior Karting Marshal / Pits Manager, you'll be leading a team. Be prepared to discuss your previous leadership roles, focusing on how you managed teams, resolved conflicts, and ensured high standards of customer service. Use specific examples to illustrate your points.
✨Emphasise Customer Service Skills
Exceptional customer service is key in this role. Prepare to discuss how you've handled challenging customer situations in the past, showcasing your problem-solving skills and ability to maintain professionalism under pressure.
✨Understand Safety Protocols
Familiarise yourself with health and safety regulations relevant to karting and motorsport. Be ready to discuss how you would enforce these protocols and ensure a safe environment for both customers and staff, as safety is a top priority in this position.
