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- Tasks: Lead a passionate customer service team to deliver exceptional experiences and drive continuous improvement.
- Company: Avery Dennison is a global leader in materials science, committed to sustainability and innovation.
- Benefits: Enjoy a supportive work culture, professional development opportunities, and a focus on diversity and inclusion.
- Why this job: Join a dynamic team that values every voice and strives for excellence in customer service.
- Qualifications: 3+ years of experience in customer service management with strong leadership and communication skills.
- Other info: Avery Dennison promotes a vibrant workplace where diversity is celebrated and every employee can thrive.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
This job is with Avery Dennison, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, or our Aftermarket solutions, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.
Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges
Learn more at https://apparelsolutions.averydennison.com/en
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via Requestaccomodation@eu.averydennison.com.
We're looking for an experienced and enthusiastic Customer Service Manager to lead our dedicated team of customer service professionals across Europe. You'll be a champion for our customers, ensuring they have an exceptional experience at every touchpoint. You'll inspire your team to deliver outstanding service, drive continuous improvement, and build strong relationships with our valued customers.
What You'll Do:
- Lead and Mentor: Guide, coach, and motivate your team to provide exceptional service and achieve performance goals. Foster a positive and supportive team environment where everyone can thrive.
- Elevate the Customer Experience: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. Be a proactive advocate for our customers, ensuring their voices are heard and their needs are met.
- Drive Operational Excellence: Analyze customer service metrics, identify areas for improvement, and implement solutions to streamline processes and enhance efficiency.
- Empower Your Team: Provide your team with the tools, resources, and training they need to excel in their roles. Encourage their professional development and create growth opportunities.
- Collaborate Cross-Functionally: Partner with other departments (e.g., Sales, Marketing, Product) to ensure a seamless customer experience and achieve shared business objectives.
- Resolve Escalations: Handle escalated customer issues with empathy and professionalism, finding solutions that build trust and loyalty.
- Champion a Customer-Centric Culture: Promote a culture of customer focus throughout the organization, ensuring that customer needs are at the forefront of all decisions
Qualifications
What You'll Bring:
- Proven Experience: 3+ years of experience leading and managing a customer service team, preferably
- Customer Obsession: A genuine passion for outstanding service and exceeding customer expectations.
- Leadership Skills: The ability to inspire, motivate, and develop a high-performing team.
- Communication Mastery: Excellent written and verbal communication skills, in English with the ability to build rapport with customers and colleagues at all levels.
- Problem-Solving Prowess: Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
- Data-Driven Mindset: Experience using data and metrics to track performance, identify trends, and drive improvements.
Additional Information
Who we are! – Our Story:
Every voice. Every day! Eight Values. One Team!
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal-opportunity employer.
To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html
At Avery Dennison, we do what we love, and we love what we do – Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)
#LI-DNI
Customer Service Manager employer: Avery Dennison
Contact Detail:
Avery Dennison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with Avery Dennison's products and services. Understanding their offerings, especially in customer service, will help you speak confidently about how you can enhance the customer experience during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific strategies you've implemented to improve customer satisfaction and team performance.
✨Tip Number 3
Research the latest trends in customer service and operational excellence. Being knowledgeable about current best practices will demonstrate your commitment to continuous improvement and your ability to drive results.
✨Tip Number 4
Network with current or former employees of Avery Dennison on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Manager at Avery Dennison. Tailor your application to highlight relevant experiences that demonstrate your ability to lead a team and enhance customer satisfaction.
Highlight Leadership Experience: In your CV and cover letter, emphasise your leadership skills and any previous experience managing a customer service team. Use specific examples to illustrate how you've motivated teams and improved customer service outcomes.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal communication abilities. Consider including examples of how you've effectively communicated with customers and colleagues in past roles.
Demonstrate Problem-Solving Abilities: Avery Dennison values problem-solving skills. In your application, provide examples of challenges you've faced in customer service and how you successfully resolved them. This will show your analytical mindset and ability to drive improvements.
How to prepare for a job interview at Avery Dennison
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing outstanding customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with Avery Dennison's focus on customer obsession.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed and motivated teams in the past. Highlight instances where you fostered a positive team environment and helped team members achieve their goals, as this is crucial for the Customer Service Manager role.
✨Be Data-Driven
Familiarise yourself with key customer service metrics and be ready to discuss how you've used data to drive improvements in previous roles. This will show that you have a strong analytical mindset, which is essential for identifying areas for operational excellence.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you've faced in customer service and how you resolved them. Be prepared to share these stories during the interview, as demonstrating your problem-solving prowess will resonate well with the interviewers at Avery Dennison.
