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- Tasks: Be the friendly face of security, managing visitors and ensuring safety.
- Company: Join City Group, a leader in providing professional security services.
- Benefits: Enjoy free parking, provided uniform, and flexible working hours.
- Why this job: Gain valuable experience in a dynamic environment while making a difference.
- Qualifications: Must have a valid SIA Licence and strong customer service skills.
- Other info: Work across various sites in Watford, Hemel Hempstead, and Hatfield.
Job Description
Job Title: Relief Security Officer / Security Concierge\\nLocation: Covering Watford, Hemel Hempstead, and Hatfield areas (Postcodes: WD18, HP2, AL10)\\nPay Rate: £12.36 £14.00 per hour (site dependent)\\nStart Date: ASAP\\n\\nOur client currently recruiting a professional and flexible Relief Security Officer / Concierge to support corporate office sites across the Watford, Hemel Hempstead, and Hatfield areas. This role requires a high level of customer service, reliability, and the ability to adapt to different site requirements and environments.\\n\\nKey Responsibilities:\\n\\n * \\n\\n * Providing a welcoming and professional front-of-house experience\\n\\n * Handling reception duties, including managing visitors and basic administrative tasks\\n\\n * Conducting security patrols across office buildings\\n\\n * Responding to fire and intruder alarm activations\\n\\n * Monitoring access control systems and managing site entry\\n\\n * Reporting maintenance issues and escalating incidents appropriately\\n\\n * Lone working on occasion as required\\n\\nRequirements:\\n\\n * \\n\\n * Valid SIA Licence Security Guarding (SG) or Door Supervisor (DS)\\n\\n * Excellent customer service and front-of-house presence\\n\\n * Strong communication skills (spoken and written English)\\n\\n * Experience in patrolling, access control, or reception duties is preferred\\n\\n * Previous corporate security experience is an advantage\\n\\n * Must be reliable, well-presented, and able to work across various sites as needed\\n\\nShift Details:\\n\\n * \\n\\n * Relief coverage hours and locations will vary based on site needs\\n\\n * Mixture of day and night shifts\\n\\n * Average hours per week will vary\\n\\nAdditional Information:\\n\\n * \\n\\n * Free parking available on sites\\n\\n * Uniform provided\\n\\nCity Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age
Relief Security Officer / Security Concierge employer: City Group Recruitment
Contact Detail:
City Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer / Security Concierge
✨Tip Number 1
Familiarise yourself with the specific areas you'll be covering, like Watford, Hemel Hempstead, and Hatfield. Knowing the local environment can help you feel more confident during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience in customer service or security roles during your conversations. Be ready to share specific examples of how you've handled challenging situations or provided excellent service, as this is crucial for a Relief Security Officer.
✨Tip Number 3
Prepare to discuss your flexibility and reliability. Since the role involves varying shifts and locations, emphasising your adaptability and willingness to work different hours will make you a more attractive candidate.
✨Tip Number 4
Make sure to express your understanding of the importance of security protocols and customer interaction. Being able to articulate how you would handle security incidents while maintaining a professional front-of-house presence can set you apart from other applicants.
We think you need these skills to ace Relief Security Officer / Security Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security roles, customer service, and any specific skills that match the job description. Emphasise your SIA Licence and any previous corporate security experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your adaptability and reliability. Mention your ability to provide excellent customer service and how you can contribute to creating a welcoming front-of-house experience.
Highlight Key Skills: In your application, focus on key skills such as communication, attention to detail, and experience with access control systems. Use examples from past roles to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a security role.
How to prepare for a job interview at City Group Recruitment
✨Showcase Your Customer Service Skills
As a Relief Security Officer, you'll need to provide a welcoming front-of-house experience. Be prepared to discuss specific examples of how you've delivered excellent customer service in previous roles.
✨Demonstrate Flexibility and Adaptability
This role requires you to adapt to different site requirements. Highlight your ability to handle various situations and environments, and share experiences where you've successfully adjusted to changing circumstances.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, and be ready to answer questions about your communication style and how you handle interactions with visitors and staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to security incidents, such as fire or intruder alarms. Think through potential scenarios and how you would handle them, demonstrating your problem-solving skills and calmness under pressure.
