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- Tasks: Manage hardware deployments, customer queries, and billing processes to ensure top-notch service.
- Company: Join XMA, a leading UK value-added reseller with a commitment to technology and customer success.
- Benefits: Enjoy hybrid work, private healthcare, gym discounts, and 25-30 days holiday.
- Why this job: Be part of a dynamic team making a real impact in customer service and technology.
- Qualifications: Minimum Level 2 education, strong Excel skills, and customer service experience required.
- Other info: We celebrate diversity and are committed to inclusive hiring practices.
The predicted salary is between 20000 - 30000 £ per year.
Job title: MPS Operations Specialist Salary: £25,000 p/a Location: Nottingham (hybrid work available – 3 days in the office, 2 days WFH) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our fskilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We have a fantastic opportunity for a MPS Operations Specialist. In this role, you’ll play a key role in ensuring a seamless, responsive, and high-quality experience for our customers. From managing hardware deployments to supporting billing and reporting, your work will directly contribute to our mission of excellence in customer service. Key Responsibilities – MPS Operations Specialist Manage consumables, hardware, and software orders from request to invoicing Coordinate large-scale hardware deployments and relocations Handle customer queries via phone, email, and support tickets Maintain accurate records in systems like Excel and Vantage Online Support contract creation and monthly billing Create and update training materials and knowledge base content Collaborate with internal teams, suppliers, and customers to resolve issues efficiently Essential: Minimum Level 2 education (e.g., 5 GCSEs including Maths and English) Strong Excel skills (VLOOKUPs, formulas) Experience in customer service and working under pressure Excellent communication and relationship-building skills Proactive, organised, and adaptable Desirable: Degree in Business, Management, or related field Experience in Managed Print Services or project management Familiarity with D365 and invoicing/billing processes We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued. If you have any such requirements, please do not hesitate to contact us on our email which is where we will be happy to action your requests. Alternative job titles: Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist
Operations Administrator employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the Managed Print Services (MPS) industry. Understanding the key players, trends, and challenges in MPS will help you speak confidently about the role and demonstrate your genuine interest during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially VLOOKUPs and formulas. Being able to showcase your proficiency in Excel during practical assessments or discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer queries effectively in the past. Highlighting your experience in customer service and your ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of XMA on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach when applying.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the key responsibilities of the MPS Operations Specialist role. Emphasise your customer service experience, Excel proficiency, and any project management or Managed Print Services knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in managing hardware deployments and handling customer queries.
Highlight Key Skills: In your application, clearly outline your strong communication and relationship-building skills. Provide examples of how you've successfully worked under pressure and maintained organisation in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Administrator role.
How to prepare for a job interview at The Channel Recruiter
✨Showcase Your Customer Service Skills
As an Operations Administrator, you'll be handling customer queries and ensuring a high-quality experience. Be prepared to share specific examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Your Excel Proficiency
Strong Excel skills are essential for this role. Brush up on your knowledge of VLOOKUPs and formulas, and be ready to discuss how you've used these skills in previous positions or projects.
✨Highlight Your Organisational Abilities
The job requires a proactive and organised approach. Prepare to discuss how you manage multiple tasks and priorities, especially under pressure, to ensure smooth operations.
✨Familiarise Yourself with Managed Print Services
If you have experience in Managed Print Services or project management, make sure to highlight it. If not, do some research on the topic so you can speak knowledgeably about it during the interview.
