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- Tasks: Welcome residents and guests, ensuring smooth daily operations and building lasting relationships.
- Company: Join Rapport, a multi-award-winning company known for exceptional guest services and a people-first culture.
- Benefits: Enjoy exclusive discounts, life assurance, wellness programs, and endless learning opportunities.
- Why this job: Be part of a dynamic team in a luxury setting, making memorable experiences for residents.
- Qualifications: Positive attitude, excellent communication skills, and ideally previous customer service experience.
- Other info: Full-time role with flexible shifts; apply now to join a supportive and inclusive workplace!
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting an Arabic Speaking Guest Service Ambassador to be part of the Rapport team, based at our client\’s office in Nine Elms. You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract: Full-time, Permanent
Hours: 40 per week (8-hour shifts, on a shift rota basis Monday-Sunday between 7 AM and 10 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing an exceptional welcome to the residents and guests of the building.
- Ensuring the smooth running of day-to-day operation
- Creating positive and lasting relationships with all my residents and clients/guests
- Supporting residents in delivery of packages and mail to apartments
- Improving customer engagement in all areas
- Acting on residents’ requests and anticipate their needs
- Maintaining high standards so that customer’s expectations are consistently exceeded
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
- Ideally, have previous customer service experience in a five-star hotel, corporate, or luxury residential setting
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Guest Services Ambassador - Arabic Speaker - Exclusive discounts and life assurance benefits (Hiring Immediately) employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador - Arabic Speaker - Exclusive discounts and life assurance benefits (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Demonstrating these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Showcase your ability to build rapport by preparing examples of how you've successfully engaged with customers in previous roles. This will highlight your interpersonal skills and align with the expectations of the Guest Services Ambassador position.
✨Tip Number 3
Research the luxury living sector and understand what exceptional service looks like in this context. Being knowledgeable about the industry will help you answer questions more effectively and demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability in a fast-paced environment. The role involves shift work and responding to residents' needs, so showcasing your ability to handle various situations will be crucial.
We think you need these skills to ace Guest Services Ambassador - Arabic Speaker - Exclusive discounts and life assurance benefits (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Services Ambassador position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: Emphasise any previous customer service experience, especially in luxury settings. Use specific examples that demonstrate your ability to build rapport and provide exceptional service, as these are key aspects of the role.
Showcase Language Skills: Since this role requires Arabic speaking skills, make sure to clearly state your proficiency in Arabic. If you have any relevant certifications or experiences that showcase your language abilities, include them in your application.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Rapport and how you can contribute to their values of creating rapport and delivering outstanding service.
How to prepare for a job interview at Compass Group
✨Showcase Your Rapport Skills
As a Guest Services Ambassador, your ability to build rapport is crucial. Prepare examples from your past experiences where you successfully connected with guests or clients, highlighting your interpersonal skills and positive attitude.
✨Demonstrate Proactivity
The role requires a proactive approach to anticipating guests' needs. Think of situations where you went above and beyond in customer service. Be ready to discuss how you can apply this mindset in the new position.
✨Highlight Your Attention to Detail
Attention to detail is key in providing exceptional service. Prepare to discuss specific instances where your attention to detail made a difference in a guest's experience, especially in a luxury setting.
✨Familiarise Yourself with the Company Values
Rapport values are essential to their culture. Research these values—Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together—and think about how you embody them in your work ethic and interactions.
