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- Tasks: Welcome residents and guests, ensuring smooth daily operations and building lasting relationships.
- Company: Join Rapport, a multi-award-winning company known for exceptional guest services globally.
- Benefits: Enjoy travel discounts, wellness programs, a pension scheme, and paid community service days!
- Why this job: Be part of a vibrant team in a luxury setting, with endless learning opportunities and a supportive culture.
- Qualifications: Positive attitude, great communication skills, and ideally some customer service experience.
- Other info: Full-time role with flexible shifts; perfect for those who thrive in dynamic environments.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting an Arabic Speaking Guest Service Ambassador to be part of the Rapport team, based at our client\’s office in Nine Elms. You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract: Full-time, Permanent
Hours: 40 per week (8-hour shifts, on a shift rota basis Monday-Sunday between 7 AM and 10 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing an exceptional welcome to the residents and guests of the building.
- Ensuring the smooth running of day-to-day operation
- Creating positive and lasting relationships with all my residents and clients/guests
- Supporting residents in delivery of packages and mail to apartments
- Improving customer engagement in all areas
- Acting on residents’ requests and anticipate their needs
- Maintaining high standards so that customer’s expectations are consistently exceeded
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
- Ideally, have previous customer service experience in a five-star hotel, corporate, or luxury residential setting
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Guest Services Ambassador - Arabic Speaker (Hiring Immediately) employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador - Arabic Speaker (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Practice your interpersonal skills by engaging in conversations with diverse groups of people. This will help you build rapport quickly, which is essential for the Guest Services Ambassador role. Consider role-playing scenarios to enhance your ability to connect with guests.
✨Tip Number 3
Research luxury customer service standards and best practices. Understanding what makes a five-star experience will allow you to speak confidently about how you can contribute to maintaining high standards at Rapport.
✨Tip Number 4
Network with current or former employees of Rapport if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions with hiring managers.
We think you need these skills to ace Guest Services Ambassador - Arabic Speaker (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in luxury settings. Emphasise any previous roles where you built rapport with clients or guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention your ability to speak Arabic and how it can enhance the guest experience at Rapport.
Showcase Your Personality: In your application, let your positive and outgoing personality shine through. Use examples that demonstrate your proactive approach and attention to detail in past roles.
Highlight Relevant Skills: Clearly outline your communication skills, both verbal and written, as well as your computer literacy. Mention any specific experiences that align with the responsibilities of the Guest Services Ambassador role.
How to prepare for a job interview at Compass Group
✨Showcase Your Rapport Skills
As a Guest Services Ambassador, your ability to build rapport is crucial. Prepare examples from your past experiences where you successfully connected with guests or clients, highlighting your interpersonal skills and positive attitude.
✨Demonstrate Proactivity
The role requires a proactive approach to anticipating guests' needs. Think of situations where you went above and beyond in customer service. Be ready to discuss how you can apply this mindset in the new position.
✨Highlight Your Attention to Detail
Attention to detail is key in providing exceptional service. During the interview, mention specific instances where your keen eye for detail made a difference in a guest's experience or improved operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responses to common customer service challenges, focusing on how you would handle difficult situations while maintaining professionalism and composure.
