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- Tasks: Manage key client relationships and oversee digital marketing services.
- Company: Join a dynamic team in Manchester focused on innovative digital solutions.
- Benefits: Enjoy competitive salary, flexible working, and professional development opportunities.
- Why this job: Be at the forefront of digital marketing trends while mentoring a creative team.
- Qualifications: Experience in managing client accounts and expertise in digital marketing required.
- Other info: Work in a vibrant office with a motivated team in a hybrid environment.
The predicted salary is between 43200 - 72000 £ per year.
Job Title: Digital Client Services Account Director
Location: Manchester, UK
Job Type: Full-time
About the Role
We are seeking an experienced and results-driven Digital Client Services Account Director to join our dynamic team in Manchester. This role is pivotal in managing key client relationships and driving success across various digital marketing services, including Digital PR, Social Media Advertising, Organic SEO & Content, and PPC.
As a Digital Client Services Account Director, you will independently manage a portfolio of up to 10 clients, ensuring high standards of delivery and satisfaction while identifying opportunities to grow and strengthen client partnerships.
Key Responsibilities
Client Management
- Act as the primary point of contact for up to 10 clients, building and maintaining strong, strategic relationships.
- Lead regular client meetings, updates, and reporting sessions, showcasing the value delivered across all digital marketing services.
- Ensure client objectives are clearly understood, translating them into actionable plans for internal teams.
- Proactively address client concerns and provide strategic solutions to enhance client satisfaction and retention.
Service Delivery Oversight
- Oversee the execution of Digital PR, Social Media Advertising, Organic SEO & Content, and PPC campaigns, ensuring timely delivery and optimal performance.
- Collaborate with internal teams to ensure client goals align with the execution strategy.
- Monitor and evaluate campaign performance metrics, providing insightful recommendations for continuous improvement.
Strategic Growth & Value Creation
- Identify and present opportunities to expand service offerings with existing clients.
- Develop and execute tailored growth strategies that align with client business objectives.
- Drive innovation and creative thinking to help clients stay ahead of digital trends.
Team Leadership & Collaboration
- Serve as a mentor and advisor for internal team members, sharing expertise and providing direction for client success.
- Foster a collaborative environment that encourages cross-department communication and problem-solving.
- Advocate for client needs within the agency, ensuring resource alignment and focus.
Key Skills & Experience
- Proven experience in managing multiple client accounts, ideally in an agency environment.
- Strong expertise in Digital PR, Social Media Advertising, Organic SEO & Content, and PPC.
- Excellent relationship-building skills with the ability to manage client expectations and drive satisfaction.
- Exceptional organizational and multitasking abilities, with a keen eye for detail.
- Analytical mindset with the ability to interpret campaign data and provide actionable insights.
- Strong communication and presentation skills, with confidence in managing senior stakeholders.
- Passionate about digital marketing, staying up-to-date with the latest trends and best practices.
What We Offer
- Competitive salary and benefits package.
- A supportive and collaborative working environment.
- Opportunities for professional development and growth.
- Flexible working arrangements, including hybrid options.
- Vibrant Manchester office location with a creative and motivated team.
Digital Account Director employer: Tribal Tech - The Digital, Data & AI Specialists
Contact Detail:
Tribal Tech - The Digital, Data & AI Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Director
✨Tip Number 1
Make sure to showcase your experience in managing multiple client accounts, especially in an agency setting. Highlight specific examples where you've successfully driven client satisfaction and growth.
✨Tip Number 2
Familiarize yourself with the latest trends in Digital PR, Social Media Advertising, Organic SEO & Content, and PPC. Being able to discuss recent developments or case studies during your interview can set you apart.
✨Tip Number 3
Prepare to demonstrate your analytical skills by discussing how you've used campaign data to drive decisions in past roles. Be ready to provide insights on how you can apply this to enhance client performance.
✨Tip Number 4
Emphasize your relationship-building skills. Think of ways to illustrate how you've effectively managed client expectations and fostered strong partnerships in previous positions.
We think you need these skills to ace Digital Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing client accounts, particularly in digital marketing services like Digital PR, Social Media Advertising, Organic SEO & Content, and PPC. Use specific examples to demonstrate your success in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital marketing and your ability to build strong client relationships. Mention how your skills align with the key responsibilities of the Digital Account Director role and provide examples of how you've driven client satisfaction in the past.
Highlight Leadership Experience: Since this role involves team leadership and collaboration, emphasize any previous experience you have in mentoring or guiding teams. Discuss how you foster a collaborative environment and advocate for client needs within an agency.
Showcase Analytical Skills: Demonstrate your analytical mindset by including examples of how you've monitored and evaluated campaign performance metrics. Provide insights on how your recommendations led to improved outcomes for clients.
How to prepare for a job interview at Tribal Tech - The Digital, Data & AI Specialists
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing multiple client accounts. Highlight specific examples where you built strong relationships and successfully addressed client concerns, demonstrating your ability to enhance satisfaction and retention.
✨Demonstrate Your Digital Marketing Expertise
Familiarize yourself with the key digital marketing services mentioned in the job description, such as Digital PR, Social Media Advertising, Organic SEO & Content, and PPC. Be ready to share insights or recent trends in these areas to showcase your passion and knowledge.
✨Prepare for Strategic Growth Discussions
Think about how you can identify and present opportunities for expanding service offerings with existing clients. Prepare examples of tailored growth strategies you've executed in the past that align with client business objectives.
✨Exhibit Strong Communication Skills
Since this role involves leading client meetings and managing senior stakeholders, practice articulating your thoughts clearly and confidently. Consider preparing a brief presentation on a relevant topic to demonstrate your communication and presentation skills during the interview.
