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- Tasks: Join our customer service team to assist customers with their queries and enhance their experience.
- Company: EE is a leading mobile network, known for its innovative services and supportive work culture.
- Benefits: Enjoy a competitive salary, online GP access, discounts, and career development opportunities.
- Why this job: Kickstart your career in a vibrant environment that values diversity and personal growth.
- Qualifications: No specific qualifications needed, just bring your energy, talent, and ambition.
- Other info: Full-time role with a start date in September 2025, located in North Shields.
Start date: Febuary 2026 onwards
Location: EE North Tyneside – Silver Fox Way, Newcastle upon Tyne NE27 0QJ
Salary: 21,620plusincentivesthroughout the year
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join ourmulti award winningApprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come fromany backgroundand all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards anNVQand enjoy all the extras youd expect from Britains most cutting-edge mobile network.
We are more than ateamat EE; we are afamily, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.
Your Future With Us
We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, well be right there and will do everything we can to help you get to where you want to be.
Wondering If Youre What Were Looking For?
We believe in a completelypersonalenvironment, where youre treated like you want to be treated. Werecommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.
What\’s in it for you?
- Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of 21,620.00 per year
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer\’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave – Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we\’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think youd be a great fit wed love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor (North Shields) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor (North Shields)
✨Tip Number 1
Familiarise yourself with EE's values and customer service ethos. Understanding their commitment to diversity and personal service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your enthusiasm for learning and development. Since this is an apprenticeship, emphasising your eagerness to grow and take on new challenges will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service, even if they are informal. Highlighting any relevant skills or situations where you've helped others can demonstrate your suitability for the role.
✨Tip Number 4
Engage with EE's online presence. Follow them on social media and participate in discussions. This not only shows your interest but also gives you insights into their culture and current initiatives.
We think you need these skills to ace Apprentice Customer Service Advisor (North Shields)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight key responsibilities and required skills that you can demonstrate.
Tailor Your CV: Make sure your CV reflects your enthusiasm and relevant experience. Emphasise any customer service experience, even if it's informal, and showcase your ability to learn quickly and work well in a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for customer service and your desire to grow within the company. Use specific examples of how you’ve helped others or solved problems in the past.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved issues. Be ready to discuss how you would handle specific customer situations, as this is key for a Customer Service Advisor.
✨Research EE and Its Values
Familiarise yourself with EE's mission, values, and the services they offer. Understanding their commitment to diversity and community will help you align your answers with what they stand for.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team culture and growth opportunities within EE.
