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- Tasks: Analyse and optimise business processes in social housing for efficient service delivery.
- Company: e mh group is a leading provider of affordable homes in the East Midlands.
- Benefits: Enjoy flexible working, 39-44 days annual leave, and a contributory pension scheme.
- Why this job: Join a mission-driven team focused on improving community services and operational excellence.
- Qualifications: A levels required; degree and Lean Six Sigma certifications preferred.
- Other info: Hybrid working model with a supportive culture and training opportunities.
The predicted salary is between 43001 - 47777 £ per year.
ICT Process Improvement Analyst (Value Stream Analyst)
Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.
Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.
Salary: £43,001 – £47,7779 per annum (ICT RFJ 7)
The role
We are looking for a ICT Process Improvement Analyst who will drive operational excellence within our social housing services. In this role, you will analyse and optimise business processes to ensure efficient, cost-effective, and tenant-focused service delivery. Working closely with teams across the organisation to streamline workflows, integrate digital solutions, and support the continuous improvement of our housing operations.
You will be conducting in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support, and recommending and designing process enhancements that streamline operations, reduce costs, and improve service quality.
Working with external partners, contractors, and regulatory bodies to ensure process improvements meet compliance and customer expectations, you will analyse performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes. The ICT Process Improvement Analyst will assist in the planning and execution of process improvement projects, ensuring they are delivered on time and within budget, and ensure all process changes comply with UK social housing regulations, data protection laws, and health and safety standards.
About you
The successful candidate will have proven experience in business process analysis, ideally within social housing, local government, or a similar public service environment with professional certifications such as Lean Six Sigma Green/Black Belt and Agile.
We are looking for someone with the ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements.
You will be skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve them and have the ability to build relationships with a wide range of stakeholders, both internal and external, at various levels of the organisation.
About us
emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we\’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our generous package includes:
- Competitive salary
- Contributory pension scheme
- Health cash plan – BHSF
- 39 days\’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- Flexible working
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
Educated to A level. Degree or equivalent is desirable.
Professional certifications such as Lean Six Sigma Green/Black Belt and Agile are essential for the role.
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.
We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
ICT Process Improvement Analyst in Coalville employer: emh group
Contact Detail:
emh group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Process Improvement Analyst in Coalville
✨Tip Number 1
Familiarise yourself with the specific processes and challenges within social housing. Understanding the unique aspects of this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in improving these services.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience in process improvement. Engaging with industry experts can provide valuable insights and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented process improvements in previous roles. Highlighting measurable outcomes will showcase your ability to drive operational excellence, which is crucial for this position.
✨Tip Number 4
Research the company’s values and mission. Aligning your personal values with those of the organisation can make a strong impression during interviews, showing that you are not only a fit for the role but also for the company culture.
We think you need these skills to ace ICT Process Improvement Analyst in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business process analysis, particularly within social housing or similar environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills and experiences align with the requirements of the ICT Process Improvement Analyst position. Be specific about your achievements in process improvement and how they relate to the responsibilities listed in the job description.
Showcase Relevant Certifications: Mention any professional certifications such as Lean Six Sigma Green/Black Belt and Agile prominently in your application. These are essential for the role and should be highlighted to show your qualifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an ICT Process Improvement Analyst.
How to prepare for a job interview at emh group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an ICT Process Improvement Analyst. Familiarise yourself with key concepts like business process analysis, Lean Six Sigma, and Agile methodologies, as these will likely come up during your interview.
✨Prepare Examples
Be ready to discuss specific examples from your past experience where you've successfully analysed and improved business processes. Highlight any metrics or outcomes that demonstrate your impact, especially in social housing or similar environments.
✨Know the Company Values
Research the company's values such as Integrity, Diversity, and Excellence. Be prepared to explain how your personal values align with theirs and provide examples of how you've embodied these values in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about their current process improvement initiatives or how they measure success in tenant satisfaction. It shows your genuine interest in the role and the company.
