At a Glance
- Tasks: Support staff with IT issues and implement new technologies in a dynamic environment.
- Company: Join Runnymede Borough Council, a progressive organisation focused on digital innovation.
- Benefits: Enjoy hybrid working, flexible hours, 28 days leave, and excellent pension schemes.
- Why this job: Be part of an award-winning team that values continuous development and innovation.
- Qualifications: 5 years in IT support, strong Windows 11 knowledge, and excellent communication skills required.
- Other info: Inclusive workplace welcoming diverse backgrounds; professional development opportunities available.
The predicted salary is between 29696 - 32957 £ per year.
Join Our Digital Services Team
Service Desk Analyst
37 hours per week
Salary range: £29,696 £32,957 per annum (depending on experience)
Hybrid Role
About the Role
Runnymede Borough Council is looking for an experiencedService Desk Analystto join our forward-thinking Digital Services team. Based at our modern Civic Centre in the heart of Addlestones regeneration zone, this is an exciting opportunity to support and drive digital innovation across the Council.
In this highly visible and customer-facing role, youll be the first point of contact for many of our staff, ensuring they receive timely, professional, and effective technical support. Youll play a key part in troubleshooting and resolving IT issues, implementing new technologies, and maintaining high service standards across our digital environment.
What Youll Do
- Deliver excellent customer service by clearly communicating technical solutions to non-technical users
- Support the rollout of new systems and technologies across the Council
- Maintain accurate documentation and contribute to service improvement initiatives
- Collaborate closely with senior support colleagues
About you
- At least5 years of experiencein a technical IT support role
- Strong knowledge ofWindows 11,networking, andserver environments
- Proficiency inPowerShell,Python, or another scripting language (desirable)
- A calm and professional approach under pressure, with a proven record of delivering quality results
- Excellent communication skills with the ability to simplify technical information for a wide audience
- A strong customer service ethos and the confidence to liaise with stakeholders at all levels
Experience in the public sector or a passion for innovative technology in local government would be an advantage.
Why Join Runnymede?
Runnymede Borough Council is a progressive and ambitious organisation committed to delivering outstanding services. We are proud of our award-winning teams and forward-thinking culture. We invest in our people and encourage continuous development and innovation.
Benefits
- Hybrid working 3 days in the office, 2 days working from home
- Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
- 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
- Excellent Pension Scheme, including access to an Additional Voluntary Contributions
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- UK Healthcare plan after 1 years service
- Dental insurance plan after 3 years service
How to Apply
To apply please use visit Surreyjobs.info/Runnymede
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact the Human Resources team who will be able to assist you.
Key Dates
- Closing date:18/07/2025
- Interview date:to be confirmed
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
Service Desk Analyst in Addlestone employer: Runnymede Borough Council
Contact Detail:
Runnymede Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Addlestone
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11 and networking. Being able to discuss your hands-on experience with these systems during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you simplified technical information for non-technical users, as this is a key aspect of the Service Desk Analyst position.
✨Tip Number 3
Research Runnymede Borough Council's recent digital initiatives or projects. Showing that you understand their commitment to digital innovation can set you apart and highlight your enthusiasm for contributing to their goals.
✨Tip Number 4
Network with current or former employees of Runnymede Borough Council on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Service Desk Analyst in Addlestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly your knowledge of Windows 11, networking, and server environments. Use specific examples to demonstrate your skills in troubleshooting and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital innovation and your ability to communicate technical solutions to non-technical users. Mention your experience in the public sector if applicable, and express your enthusiasm for the role at Runnymede Borough Council.
Highlight Relevant Skills: In your application, emphasise your proficiency in scripting languages like PowerShell or Python, as well as your calm and professional approach under pressure. These skills are crucial for the Service Desk Analyst position.
Follow Application Instructions: Ensure you apply through the specified website, Surreyjobs.info/Runnymede, and double-check that all required documents are included. Pay attention to the closing date and any specific instructions provided in the job listing.
How to prepare for a job interview at Runnymede Borough Council
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 11, networking, and server environments. Be prepared to discuss specific examples of how you've used these skills in previous roles, as this will demonstrate your technical proficiency.
✨Emphasise Customer Service Experience
Since this role is highly customer-facing, share instances where you've delivered excellent customer service. Discuss how you communicated technical solutions to non-technical users, showcasing your ability to simplify complex information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've successfully resolved IT issues or implemented new technologies, and be ready to explain your thought process and actions taken.
✨Demonstrate Your Passion for Innovation
Runnymede Borough Council values innovative technology in local government. Share your thoughts on current trends in digital services and how you can contribute to the council's goals. This will show your enthusiasm for the role and the organisation.