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For Companies At a Glance
- Tasks: Support and maintain IT systems, focusing on Dynamics 365 applications and internal infrastructure.
- Company: Join a dynamic team dedicated to delivering top-notch IT support and solutions.
- Benefits: Enjoy hands-on training, a collaborative environment, and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and making a real impact in IT operations.
- Qualifications: 2+ years in a support role; experience with Dynamics 365 and ITIL knowledge preferred.
- Other info: Full-time office role near Northampton; own transport required.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an Infrastructure Engineer / Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided!
This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and takes pride in ensuring reliable internal IT operations.
About the Role
You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes.
Main Duties and Responsibilities
Application Support
* Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users).
* Diagnose and resolve technical issues related to Dynamics 365 CRM.
* Escalate complex cases, ensuring accurate and complete documentation is maintained.
* Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions.
* Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system.
* Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication.
* Identify recurring issues and contribute to process improvements and knowledge base
documentation.
* Support the onboarding of new clients and participate in configuration/setup activities.
* Contribute to team meetings and share insight on client support trends or platform
improvements.
Infrastructure Support
* Maintain and support internal IT infrastructure including networks, laptops, desktops, printers, and display equipment.
* Prepare and provision IT equipment for new starters, including imaging to company specifications and ensuring all ancillary equipment is supplied.
* Maintain the asset register and manage the hardware lifecycle including secure decommissioning of equipment.
* Manage the equipment store: tracking inventory, performing audits, and organising compliant disposal of outdated technology.
* Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition.
* Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus.
Knowledge and Experience
* 2+ years of experience in a support or technical analyst role.
* Experience supporting Microsoft Dynamics 365 applications.
* Exposure to working in a reseller, consultancy, or managed services environment.
* Strong understanding of IT support processes, including triage and escalation workflows.
* Familiarity with ticketing systems, incident management, and service-level driven
environments.
* Familiarity with ITIL or other service management frameworks
Technical Skills
* Working knowledge of Microsoft Dynamics 365 CRM.
* Strong troubleshooting skills across desktop and infrastructure environments.
* Microsoft Office 365 administration.
* Active Directory and Exchange Online.
* Windows 10/11 operating systems; familiarity with macOS is a plus.
* Networking fundamentals (DNS, DHCP, VPN).
* Asset lifecycle management including secure disposal.
* Experience with cloud services, remote support tools, and cybersecurity principles.
* Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study
Personal Qualities
* A client-focused approach with strong interpersonal and communication skills.
* High levels of enthusiasm, motivation, and a proactive attitude.
* Calm, composed and solution-focused under pressure.
* Detail-oriented with the ability to manage multiple priorities.
* Strong problem-solving skills focused on practical, timely solutions.
* Adaptability to changing client needs and shifting business priorities.
* A team player who thrives in a collaborative environment.
* Ability to communicate clearly and confidently with stakeholders at all levels.
Qualifications
Bachelor\’s degree in Information Technology, Computer Science, Engineering, or a related field or vocational infrastructure qualification.
Additional certifications in Agile methodologies (e.g., Scrum Master) or ITIL (Information Technology Infrastructure Library) desirable.
You will based full time in the office near to Northampton so will need your own transport to reach the office.
Sponsorship will not be available for this role and we aren\’t able to accept Post Study work visas.
We are interviewing currently so apply now for immediate consideration for the Infrastructure Engineer and D365 CE Support Analyst position or contact Stuart Barnes at ITSS Recruitment for further information.
Infrastructure Engineer / Applications Support Analyst in Northampton employer: ITSS Recruitment Ltd
Contact Detail:
ITSS Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer / Applications Support Analyst in Northampton
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 before the interview. Since this role involves providing support for D365 applications, having a solid understanding of its functionalities and common issues will demonstrate your proactive approach and technical knowledge.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in desktop and infrastructure environments. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will showcase your problem-solving abilities.
✨Tip Number 3
Highlight your experience with ticketing systems and incident management during discussions. Understanding how to log, track, and manage support tickets is crucial for this role, so be ready to explain your familiarity with these processes.
✨Tip Number 4
Demonstrate your client-focused approach by preparing examples of how you've effectively communicated with users in previous roles. This will show that you can maintain professionalism and keep clients informed throughout the support process.
We think you need these skills to ace Infrastructure Engineer / Applications Support Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supporting Microsoft Dynamics 365 applications and IT infrastructure. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your hands-on technical skills. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Highlight Relevant Skills: In your application, emphasise your troubleshooting skills, familiarity with ticketing systems, and any certifications you hold, such as Microsoft Certified Professional or ITIL. This will help you stand out as a qualified candidate.
Showcase Soft Skills: Don't forget to mention your interpersonal and communication skills, as well as your ability to work under pressure. These personal qualities are crucial for a client-focused role like this one.
How to prepare for a job interview at ITSS Recruitment Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Dynamics 365 and other relevant technologies. Bring examples of how you've diagnosed and resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Understand the Role's Responsibilities
Familiarise yourself with the main duties outlined in the job description. Be ready to explain how your previous experiences align with supporting internal IT systems and providing application support, particularly for Dynamics 365.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of how you've approached troubleshooting and resolved complex issues. Highlight your calmness under pressure and your ability to manage multiple priorities effectively.
✨Communicate Clearly and Professionally
Since the role involves client interaction, practice articulating your thoughts clearly. Show that you can maintain professional communication throughout the ticket lifecycle and keep stakeholders informed about progress.
