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For Companies At a Glance
- Tasks: Lead the team, manage store operations, and inspire customers to unleash their creativity.
- Company: Join The Works, a top-rated company dedicated to inspiring reading, learning, and creativity.
- Benefits: Enjoy 25% discount, flexible holiday, early wage access, and exclusive training opportunities.
- Why this job: Be part of a supportive team that values your growth and creativity in a fun retail environment.
- Qualifications: Passion for retail, strong leadership skills, and the ability to multitask in a fast-paced setting.
- Other info: Opportunity for career progression with a focus on personal development and well-being.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
18 hour contract
Why The Works?
?? 10th Best Big Company to Work For 2024 – 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.The unseen possibilities are limitless, and it all starts with you.
Become a Retail Deputy Manager
As a Retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they’ll cherish!Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets.We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we’ll actively support your personal development and career progression.
Your mission
- Stand-in for the Store Manager, taking responsibility for all metrics and the team if they’re away
- Foster a store atmosphere that's enjoyable, welcoming, and inclusive.
- Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs)
- Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.
- It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect.
- Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings.
- You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You’ll soon be looking at a high SKU count like your best game of Tetris!
Skills / Behaviours that will set you apart
- Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
- Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero!
- Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!
Being a great leader
As a great leader with wonderful people skills, you'll create a team that's more than just co-workers — it's a team.
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
- Lead your team to reach their potential and steer your store to break records and get in the spotlight.
- Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right!
- But let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there
Our PERKS really are ‘The Works’
- ?? 25% Colleague Discount! – Plus, exclusive Double Discount days!
- ?? MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- ?? Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- ?? Holiday – 33 days, including bank holidays. Plus, your holiday allowance increases with long service.
- ?? Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
- ?? Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- ?? Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
- ?? 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- ?? Healthcare Cash Plan – To support your everyday healthcare costs.
- ?? And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our PurposeTo inspire reading, learning, creativity and play – making lives more fulfilled.Our ValuesWe are Crafty ?? | We are Caring ?? | We are Can-do ??
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Retail Deputy Manager employer: The Works
Contact Detail:
The Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager
✨Tip Number 1
Familiarise yourself with The Works' products and values. Understanding their mission to inspire creativity and learning will help you connect with the team and customers, showcasing your genuine passion during interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Highlighting your ability to inspire others will resonate well with the hiring managers looking for a Retail Deputy Manager.
✨Tip Number 3
Prepare to discuss your experience with stock management and merchandising. Being able to articulate your strategies for maintaining store standards and driving sales will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate how you've created memorable experiences for customers. This aligns perfectly with The Works' focus on inspiring and delighting their clientele.
We think you need these skills to ace Retail Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and leadership. Emphasise your ability to inspire teams and drive sales, as these are key aspects of the Retail Deputy Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for inspiring creativity and learning. Share specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Showcase Your Skills: Highlight skills that align with the job description, such as stock management, multitasking, and excellent communication. Use concrete examples to demonstrate how you've applied these skills in past positions.
Research The Works: Familiarise yourself with The Works' values and mission. Mention how your personal values align with theirs in your application, showing that you understand their purpose of inspiring reading, learning, creativity, and play.
How to prepare for a job interview at The Works
✨Show Your Passion for Creativity
As a Retail Deputy Manager, it's crucial to demonstrate your enthusiasm for inspiring creativity and learning. Share personal experiences where you've helped others discover their passions or rekindle fond memories through products. This will resonate with the company's mission.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss specific instances where you motivated your team to achieve targets or improve customer experiences. This will showcase your ability to step in for the Store Manager effectively.
✨Emphasise Your Multitasking Abilities
Retail can be fast-paced, so be ready to discuss how you handle busy days and manage multiple tasks simultaneously. Share strategies you've used to maintain high standards while juggling stock management and customer service.
✨Demonstrate Your Customer-Centric Approach
Talk about your approach to creating an enjoyable and inclusive atmosphere for customers. Provide examples of how you've gone above and beyond to ensure customer satisfaction, as this aligns with the company's values and mission.
