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For Companies At a Glance
- Tasks: Handle personal injury claims and manage customer expectations with full case ownership.
- Company: Join a global organisation with over 10,000 staff and exciting expansion plans.
- Benefits: Enjoy 25 days holiday, free hot drinks, on-site parking, and a generous pension contribution.
- Why this job: Be part of a supportive team, making a real difference during challenging times for customers.
- Qualifications: Experience in personal injury claims, MOJ and OIC portals, and a fast-paced environment required.
- Other info: Hybrid working model available, with opportunities for career progression.
The predicted salary is between 21500 - 29000 £ per year.
Job Description
Senior Personal Injury Claims Handler
£25,000 to £34,000 DOE
Mon-Fri, 9am to 5:30pm/Hybrid
Newcastle
Do you have experience working within personal injury?
Are you looking to join a Multi-national business that offer excellent opportunities for progression?
MPJ Recruitment are proud to be working with a global organisation that currently employ over 10,000 staff who provide services into over 150 different countries around the globe. This is the perfect time to get involved due to very exciting expansion plans across their Tunbridge Wells site with opportunities of growth and many more.
Personal Injury Claims Handler responsibilities:
- As our Personal Injury Claims Handler, you will be responsible for handling a portfolio of personal injury claims.
- You will already have experience of handling liability disputes, managing customer expectations with a working understanding of the Pre Action-Protocol, MOJ and OIC Portals.
- You will have full case ownership of claims with values of up to £25k, with the opportunity to deal with higher value claims.
- This is your opportunity to take ownership and responsibility for a portfolio of cases and to see each case through to completion
- Whilst providing an outstanding customer experience during what can be a difficult time for your customer
What an ideal candidate may possess:
- Previous experience of personal injury claims and litigation
- Experience of using both MOJ and OIC portals
- Previous experience in a fast paced, target orientated environment
Personal Injury Claims Handler benefits:
- 25 days holidays (increases with service) plus bank holidays
- Free hot drinks
- Free On-site Parking
- Up to 7% company pension contribution
- Dedicated Employee Assistance Programme
- 24/7 remote GP service for you and your family
If this is an opportunity of interest for yourself, please apply with an up to date CV.
Senior Personal Injury Claims Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Injury Claims Handler
✨Tip Number 1
Familiarise yourself with the specific personal injury claims processes and regulations, especially the Pre Action Protocol, MOJ, and OIC Portals. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the personal injury field, whether through LinkedIn or industry events. Building connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed claims or resolved disputes. Highlighting your problem-solving skills and customer service approach will set you apart.
✨Tip Number 4
Research the company’s expansion plans and values. Being able to articulate how your goals align with their growth strategy can show that you're not just looking for a job, but are genuinely interested in contributing to their success.
We think you need these skills to ace Senior Personal Injury Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in personal injury claims and any relevant litigation experience. Use specific examples that demonstrate your ability to handle liability disputes and manage customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your familiarity with the MOJ and OIC portals, and explain how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as case ownership, customer service, and working in a fast-paced environment. Use keywords from the job description to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in the claims handling field.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Showcase Your Experience
Make sure to highlight your previous experience in handling personal injury claims. Be prepared to discuss specific cases you've managed, particularly those involving liability disputes and the use of MOJ and OIC portals.
✨Understand the Protocols
Familiarise yourself with the Pre Action Protocol and any relevant legislation. Demonstrating a solid understanding of these protocols will show that you are well-prepared and knowledgeable about the role.
✨Emphasise Customer Care
Since this role involves dealing with clients during challenging times, emphasise your ability to provide outstanding customer service. Share examples of how you've managed customer expectations and provided support in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of examples where you've successfully navigated complex claims or resolved disputes, as this will demonstrate your capability in a fast-paced environment.
