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For Companies At a Glance
- Tasks: Manage client relationships and ensure successful delivery of services.
- Company: Radar Healthcare is revolutionising patient safety with innovative health-tech solutions.
- Benefits: Enjoy flexible working, 25 days holiday, and a ÂŁ1,000 learning budget.
- Why this job: Join a values-led team making a real impact in healthcare innovation.
- Qualifications: 5+ years in service delivery or engagement management, preferably in tech.
- Other info: Great Place to Work-Certified with a fun, inclusive culture.
The predicted salary is between 43000 - 65000 ÂŁ per year.
Join to apply for the Engagement Manager role at Radar Healthcare
Join to apply for the Engagement Manager role at Radar Healthcare
Our Story
At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.
Be a part of something bigger…
Our Story
At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.
We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey.
So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you!
Our Values
At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It\’s just as important that anyone joining our friendly team share the same values as us, to ensure we\’re all on the same page from day one, so we\’re looking for people who feel aligned to the following:
???? Customer focused with a partnership approach
Open, honest and transparent
Innovative
???????? Ethical, trustworthy and caring
Our People & Culture
At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.
We\’re also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they \”would strongly endorse my company to friends and family as a great place to work\” ????????
The Opportunity
Radar Healthcare\’s new Engagement manager
The Engagement Manager (EM) plays a critical role in managing the ongoing relationship between Radar Healthcare and its customers. Assigned to a portfolio of clients, the EM is responsible for the overall coordination and successful delivery of all Professional Services activities across their accounts. Acting as the central point of accountability for all contracted services, the EM ensures the smooth planning, scheduling, and monitoring of Services Retainers and minor projects, and escalations.
What you’ll be doing to make a difference:
Your journey so far…
- 5+ years of experience in service delivery, engagement management, or professional services operations within a SaaS or technology environment.
- Demonstrable experience managing a portfolio of customers with multiple concurrent service engagements.
- Familiarity with Services Retainer models, SOW governance, and internal delivery controls.
Even better if you…
- Experience using Professional Services Automation (PSA) tools, preferably Teamwork, Forecast, or similar.
- Commercial awareness, including the ability to interpret and manage delivery against contracted budgets.
- Knowledge of the healthcare or regulated sectors is a plus, but not essential.
The Bigger Picture
Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!
What we offer in return…
A competitive salary of ÂŁ50,000-ÂŁ75,000 per year, dependent on experience
Values-led culture – we’re extremely proud of our culture. Learn more about what makes it special here
Learning & developmen t budget of ÂŁ1,000 each year to drive your own professional development
Flexible working – We believe in empowering our team to work in a way that suits them best. Whether you’re an early bird or prefer working from home most of the time, we trust you to get the job done around our core hours. We have a base expectation of 1 day per month in the office but outside of this, although we have a fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours!
️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up to a week to suit whatever exotic adventures or big life events you have planned for the year ahead
Birthdays off and a surprise through the letterbox – we love to make a song and dance about every year around the sun!
???? Charity leave – giving back is important to us, so we empower all our team members to support charity every year on company time
Mental healthcare – Face to face counselling support, an app, and an Employee Assistance Program and many colleagues trained in mental health first aid
️ Healthcare – Cover with Medicash, you get money back when you spend on health appointments e.g. physio, dental, optician, prescriptions, private GP + more
Life cover – a pay-out of 3x your salary to support your beneficiaries if the worst happened
Compassionate leave of up to 5 days time off if you lose a loved one
Paid sick leave – Enhanced sick pay after 6 months (increasing with service)
Enhanced family leave – Primary caregivers (maternity/adoption); 16 weeks full pay, 10 weeks half pay & secondary caregivers (paternity); 2 weeks full pay and another 2 weeks full pay to take in your new arrivals first year of life (once you have been with us for 1 year)
Pension – We’re invested in your future, we contribute 3% of your salary to your pension pot, helping you save up for those golden years!
Technology – Rest assured, we\’ll have a laptop all set up and ready for you on your first day. Additionally, in your first week, we’ll conduct a WFH risk assessment to ensure you have everything you need, including a second screen, keyboard, mouse, and any other goodies!
Dog friendly office
Socials – we get together as a full company at least four times per year, plus at least once a quarter in individual teams, too. Not including all the fun activities being planned by our newly formed social committee.
Discounts on cinema, vouchers, gym memberships, days out and much much more
PLUS a monthly £ allowance on our flexible benefits platform to spend on whatever else you might be after (private medical insurance, dental insurance, critical illness cover, or upgrade any of the covers above) with the ability to top up from salary if desired. We’re all different, after all!
Accessibility
If you require any special considerations or adjustments to our application and interviewing process, please don\’t hesitate to let us know. We understand and celebrate the fact that every person that we connect with is different and therefore requires different starting points on their journey with us. If you have a medical condition or disability we are committed to ensuring that our process is inclusive and accessible for all, let us know how we can best support you.
Connect with us!
We\’d love to hear from you! If this role isn\’t quite right for you but you feel like Radar Healthcare could be, click the Connect button on our careers site and we\’ll keep you in the loop of new opportunities as they arise. You can also find out more about our mission, values and culture by checking out our various channels:
Listen to Our What the HealthTech podcast
Connect with us on Linkedin
Check out our social media channels including our Instagram takeovers and join us on a day in the life at Radar Healthcare! Get an inside look at our innovative and friendly culture as we share our stories with you.
Discover why Radar Healthcare is a fantastic place to work from our very own people on Glassdoor !
Connect with us on our journey and get to know the people who make us shine!
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Engagement Manager employer: Radar Healthcare
Contact Detail:
Radar Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Familiarise yourself with Radar Healthcare's mission and values. Understanding their commitment to patient safety and innovative technology will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Radar Healthcare on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Engagement Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage client relationships and deliver successful outcomes. Tailoring these examples to reflect the healthcare sector will make your case even stronger.
✨Tip Number 4
Stay updated on trends in the health-tech industry, particularly around SaaS solutions. Being able to discuss recent developments or challenges in the sector during your interview will show your enthusiasm and expertise in the field.
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Engagement Manager role at Radar Healthcare. Highlight your relevant experience in service delivery and engagement management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your experience in managing customer portfolios and any familiarity with SaaS or technology environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving healthcare outcomes. Mention how your values align with those of Radar Healthcare and provide specific examples of how you've contributed to similar missions in the past.
Showcase Relevant Skills: In your application, highlight any experience with Professional Services Automation tools and your commercial awareness. If you have knowledge of the healthcare sector, be sure to include that as well, even if it's not essential.
How to prepare for a job interview at Radar Healthcare
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Radar Healthcare's values. They prioritise a customer-focused, open, and innovative culture. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Experience
As an Engagement Manager, you'll need to demonstrate your experience in service delivery and managing client relationships. Prepare specific examples of how you've successfully managed multiple clients or projects simultaneously, particularly in a SaaS or technology environment.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Highlight Your Problem-Solving Skills
In this role, you'll likely face challenges that require quick thinking and effective solutions. Be ready to discuss past situations where you've successfully navigated obstacles, particularly in client engagement or project management.
