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For Companies At a Glance
- Tasks: Guide claimants through the claims process and provide accurate advice.
- Company: Join an innovative company transforming the automotive industry.
- Benefits: Enjoy free parking, a pension scheme, casual dress code, and training opportunities.
- Why this job: Be part of a growing team with excellent progression opportunities and a supportive culture.
- Qualifications: No specific qualifications required; just a willingness to learn and help others.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Warranty Handler
Monday-Friday 9:00am-17:30pm (1 in 3 Saturdays 9am-1pm)
£28,000-£30,000 DOE
Harlow
Are you ready to be part of an innovative company that's transforming the automotive industry?
Would you like to progress and develop within a business that is growing and expanding?
If so, please read on as our claims team are currently looking for a Warranty Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Warranty Handlers qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities.
Warranty Handler duties:
- Provide accurate claims advice across a variety of products
- Resolve claims across a variety of platforms, telephone, fax, email and online
- Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
- Maintain company service levels
- Provide support to the Sales team by providing accurate and timely information
- Provide professional and friendly service
- Produce reports/spreadsheets on claims issues/queries on request
- Arrange vehicle assessments
- Other reasonable duties as required
Warranty Handler Benefits:
- Free Parking
- Pension: 4% Employee Contribution, 4% Employer Contribution
- Casual Dress code
- Buy additional holidays scheme
- Opportunity to complete courses and qualifications
- Excellent progression opportunities
- Fully paid training
Interested in knowing more?
CLICK APPLY.
Warranty Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Handler
✨Tip Number 1
Familiarise yourself with the automotive industry and warranty processes. Understanding common claims scenarios and the types of products involved will help you speak confidently during interviews.
✨Tip Number 2
Practice your communication skills, as you'll need to provide clear and friendly advice to claimants. Role-playing different customer interactions can help you prepare for real-life situations.
✨Tip Number 3
Research StudySmarter and our values. Being able to articulate why you want to work with us and how you align with our mission can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the automotive claims field. Engaging with others in the industry can provide insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Warranty Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Warranty Handler. Familiarise yourself with the claims process and the skills required to provide accurate claims advice.
Tailor Your CV: Highlight relevant experience in customer service or claims handling in your CV. Use specific examples that demonstrate your ability to resolve issues and provide support, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the automotive industry and your desire to grow within the company. Mention how your skills align with the job description and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves accurate claims processing.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Know the Claims Process
Familiarise yourself with the claims process in the automotive industry. Understand the key steps involved and be ready to discuss how you would guide claimants through each stage.
✨Demonstrate Customer Service Skills
As a Warranty Handler, you'll need to provide professional and friendly service. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your communication skills and empathy.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various claims situations, including dealing with difficult customers or complex claims.
✨Highlight Your Attention to Detail
Accuracy is crucial in claims handling. Be prepared to discuss how you ensure precision in your work, whether it's through double-checking information or maintaining thorough records.
