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- Tasks: Be the friendly voice for clients, handling enquiries via phone and email.
- Company: Join a thriving law firm in Amersham with a strong reputation.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping clients navigate their legal needs.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Perfect for students looking to gain valuable experience in a professional setting.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a successful award winning legal firm, is looking for a Client Services Advisor to join their team due to sustained growth and a plethora of new enquiries over the past few months.
The Client Services Advisor will be the first point of contact for all new client enquiries over the phone and email, establishing the client\’s needs and quickly assessing how best to help them and what services they require.
We are looking for candidates who have worked in a legal practice before or have a good understanding of the property sector/moving process, potentially from an estate agency.
You must be a self-starter who is accountable, disciplined and an organised problem solver. Punctuality, adaptability, effective communication, and strong time-management skills are also essential.
This role is Monday to Friday 9am – 5pm with hybrid working after 3 months. Salary is circa £25k – £30k plus benefits.
Duties include
- First point of contact for new client enquiries, both by phone and email
- Establishing the client\’s needs and quickly assessing how we can best service those
- Accurately taking down key information and entering onto the system
- Reassuring the client and dealing with their requests professionally and sensitively
- Booking the appointment and following internal procedure to communicate both internally and with the client
- Responsible for following up/chasing enquiries with clients
- Develop and maintain professional working relationships with both clients and agent
- Ensuring that any final communication with the client has a positive message
Skills/Experience
- Excellent communication and customer service skills
- High level of accuracy and attention to detail
- Prioritisation skills and the ability to multi-task and remain calm under pressure
- High proficiency in MS office applications
- Essential advanced English written and oral skills
- Must be a positive, flexible, self-starting person
- Experience working collaboratively within a team as well as ability to work independently
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Client Services Advisor - Legal Sector employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor - Legal Sector
✨Tip Number 1
Familiarise yourself with the legal sector, especially the specific services offered by the law firm. Understanding common legal terms and processes will help you communicate effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Client Services Advisor, you'll need to convey information clearly and empathetically. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with professionals in the legal field. Attend local events or join online forums related to legal services. This can provide valuable insights into the industry and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Research the law firm thoroughly before your interview. Understand their values, recent cases, and client testimonials. This knowledge will not only impress your interviewers but also help you tailor your responses to align with the firm's ethos.
We think you need these skills to ace Client Services Advisor - Legal Sector
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Client Services Advisor in the legal sector. Highlight your understanding of client needs and how you can effectively address them in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly in client services or legal environments. Use specific examples that demonstrate your ability to handle enquiries and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention why you are interested in working for a law firm and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the legal sector.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know the Legal Sector
Familiarise yourself with the basics of the legal sector, especially the services offered by the law firm. Understanding common legal terms and processes will help you communicate effectively with clients and demonstrate your interest in the role.
✨Practice Active Listening
As a Client Services Advisor, you'll need to assess client needs quickly. During the interview, showcase your active listening skills by summarising what the interviewer says and asking clarifying questions. This will highlight your ability to understand and respond to client enquiries.
✨Demonstrate Empathy
Clients often reach out during stressful times. Show that you can empathise with their situations by sharing examples from your past experiences where you've provided support or resolved issues. This will illustrate your suitability for a client-facing role.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the firm's culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
