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For Companies At a Glance
- Tasks: Lead customer service experiences and manage improvements for a diverse portfolio.
- Company: Join Worldline, a leader in payment technology transforming how businesses operate globally.
- Benefits: Enjoy 30 days holiday, private medical cover, and flexible benefits.
- Why this job: Be part of a sustainable company with growth opportunities and a focus on exceptional customer experiences.
- Qualifications: Strong analytical skills, relationship management experience, and proficiency in Excel required.
- Other info: Applicants need a valid work permit if not a UK passport holder.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager
Date posted 02/04/ Location Edinburgh | United Kingdom Company Worldline
Customer Success Manager
Dalgety Bay, Scotland
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Customer Success Manager, then get ready to join our company!
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement and customer experience. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
Day-to-Day Responsibilities
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Application Process
We will endeavour to respond to all applicants within 7 working days. If selected, you can expect a screening interview with a recruiter and if moving to the next stage, there will be an interview with a Line Manager.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career – wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
Customer Success Manager employer: SIX Payment Services
Contact Detail:
SIX Payment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the payments technology industry. Understanding the latest trends and innovations will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in customer success roles, especially within the payments sector. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships and resolved escalations in the past. Being able to articulate these experiences will showcase your suitability for the role.
✨Tip Number 4
Research Worldline's values and recent developments. Tailoring your discussions around their mission and demonstrating alignment with their goals can set you apart as a candidate who truly understands the company.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Skills: Emphasise your strong analytical skills, relationship management experience, and proficiency in Excel. Use specific examples from your past roles to demonstrate how you've successfully managed customer escalations and improved service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to communicate effectively with stakeholders. Mention your adaptability and organisational skills, as these are crucial for the role.
Follow Application Instructions: Ensure you apply through the 'Apply now' button as specified in the job posting. Double-check that all required documents are included and that your application is free of errors before submission.
How to prepare for a job interview at SIX Payment Services
✨Understand the Company and Its Values
Before your interview, take some time to research Worldline and its role in the payments technology industry. Familiarise yourself with their values and how they shape customer experiences. This will help you align your answers with what the company stands for.
✨Showcase Your Analytical Skills
As a Customer Success Manager, strong analytical skills are crucial. Be prepared to discuss specific examples where you've used data to drive decisions or improve service delivery. Highlight any experience you have with reporting and root cause analysis.
✨Demonstrate Relationship Management Experience
The role requires effective communication with stakeholders at all levels. Prepare to share instances where you've successfully built relationships with senior executives or managed customer escalations. This will showcase your ability to handle sensitive situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to manage change requests or resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
