Head of Operational Implementation

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as \’good\’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone\’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I\’m going to do is at the heart of everything we do. When you join us, you\’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

South London and Maudsley (SLaM) is on an ambitious journey to ensure its services deliver outstanding mental health care, responding to the needs of the communities it serves – across all settings.

This post will be responsible for working across directorates and executive portfolios to ensure operational services are optimised and work to continuously improve, develop and respond to needs.

This work will range from specific pathway or service work to deliver operational improvement initiatives, to leading cross-cutting enabling work to support high quality service delivery such as productivity, data quality, development of new ways of working, establishing partnerships and integrated, and/or model redesign (bringing in wider Trust support).

The post holder would be expected to work with teams across the Trust and across the South London system. It will work to the Chief Operating Officer\’s office, whilst being required to work closely with other key executives, including matrix-reporting to the Director of Strategy and Transformation on some initiatives and working in close collaboration with the Head of PMO and Head of Transformation within the Trust.

Main duties of the job

Responsible for ensuring the implementation of work to develop, improve and optimise operational services across the Trust.

• To lead major work across directorates and with partners on the implementation of a range of areas of focus that develop, improve and optimise operational services across the Trust.
• Work to understand challenges and needs in current services using data and engagement.
• Work to design and implement initiatives at the right scale with the right resource that will address challenges and optimise them.
• Co-produce plans with stakeholders and professional groups.
• To jointly lead on the feasibility alignment of services, reviewing the demand and capacity within the trust to help design the right provision for the future.
• To work within Trust and wider processes to get consensus, buy-in and sign off across portfolios including ensuring clear articulation of new/revised models.
• Holds a strong understanding of mental health services, the direction of travel both locally and nationally, and able to navigate conflicting priorities in the design and development process.

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.

There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It\’s important to us that you are valued and appreciated, therefore we have a comprehensive benefits package on offer.

Some of our amazing benefits are highlighted here:

• Generous pay, pensions and annual leave.
• Work life balance and supportive of a range of flexible working option
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programme
• Car lease, our staff benefits from competitive deals to lease cars
• Accommodation, our staff benefits from keyworker housing available which is available on selected site
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

• Counselling service
• Wellbeing event
• Long service award
• Cycle to work schem
• Season ticket loan
• Staff restaurants

Detailed job description and main responsibilities

• To work flexibly across the portfolio, recognising this may mean rapid reprioritisation based on need
• To cover where appropriate for other members of the team
• The post holder may be required to undertake additional duties appropriate to the pay band.
• The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development of the post holder

See JD for full details

Person specification

Education and Qualifications

Essential criteria

• Master\’s level education in a relevant subject or equivalent post-graduate experience
• Evidence of continuing professional development.

Experience

Essential criteria

• Experience of managing budgets and resources effectively
• Experience of leading and managing change to deliver organisational goals
• Strong understanding of the national policy particularly related to inpatient quality transformation

Desirable criteria

• Experience of transformation and innovation for pathways for mental health
• Experience working across health and social care and working to integrate wider partners such as VCSE in pathway delivery
• Experience working to implement national initiatives for mental health

Skills and Knowledge

Essential criteria

• Excellent report writing and presentation skills and proven ability to evaluate services and present findings to stakeholders
• Leadership skills especially the ability to lead and manage change through influence without direct management
• High level competency in using Information Technology (word, excel, access, PowerPoint etc), especially spreadsheets and databases, to analyse and interpret complex data
• Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.
• Knowledge of recent legislation affecting the NHS and local authority.

Personal Qualities

Essential criteria

• Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary.
• Able to easily gain the trust, confidence and respect of service users, their relatives, and staff of a variety of levels and disciplines.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe\’

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Head of Operational Implementation (PDF, 272.4KB)
• Head of Operational Implementation -PS (PDF, 168.4KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)

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