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For Companies At a Glance
- Tasks: Engage with clients, deliver tailored solutions, and drive revenue growth.
- Company: Volt is transforming online payments with innovative technology for a global audience.
- Benefits: Enjoy flexible hours, hybrid working, private medical cover, and 25 days holiday plus your birthday off.
- Why this job: Join a dynamic team, make an impact in fintech, and enjoy a vibrant workplace culture.
- Qualifications: 2-5 years in fintech or customer success; strong interpersonal and negotiation skills required.
- Other info: Diversity and inclusion are key to our culture; we welcome all applicants.
The predicted salary is between 43200 - 72000 £ per year.
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This range is provided by Volt.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Title: Strategic Relationship Manager
Team: Strategic Accounts
Reporting to: VP Strategic Accounts
Location: London
About Volt:
Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank\’. It\’s effortless. It\’s lightning fast. It\’s the future. For businesses everywhere, it\’s transformative.
We\’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we\’re accelerating our mission of delivering real-time payments, everywhere. And that\’s where you come in.
We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Berlin, Kraków and Warsaw – and an all-star team already in place – we\’re sure you\’ll fit right in.
About the role:
As an enthusiastic and dedicated Strategic Relationship Manager at Volt, you will play a vital role in nurturing positive relationships and fuelling the growth of our rapidly expanding top tier global client base.
In this dynamic position, you will be responsible for ensuring client satisfaction, driving revenue generation, and maximizing the value of our solutions for our clients.
You will serve as the primary point of contact, collaborating closely with clients to understand their unique business needs, aligning our strategic solutions to their goals, and delivering exceptional customer experiences.
What the role involves:
- High-level engagement with key stakeholders, C-level – you\’ll become a trusted advisor, build and maintain relationships
- Customised solution delivery – understanding merchant needs and working with product, solution engineering and other teams to deliver
- Contract negotiation – upselling, cross-selling, renegotiation
- Revenue preservation and growth – carrying a revenue target, developing account plans, driving expansion
- Performance monitoring & updates – MBR, QBR, recommended performance improvements
- Project Management – coordination of internal teams for the delivery of solutions
- Issue resolution – bridging internal teams and external merchant teams
- Onboarding and go live – supporting the collection of documents, cooperation of solution delivery and cooperation with solution engineering and implementation teams
- Market insights – keeping clients informed about industry trends, regulatory changes and emerging technologies
Requirements
About you
- A proactive and eager learner. At Volt you are the owner of your own growth
- You have 2-5 years of relevant experience within the online payment processing/fintech industry or in customer success, support or account management with complex enterprise software, technical infrastructure or financial services
- A comprehensive understanding of how Account-to-Account payments work is highly desirable and will be considered an advantage
- You have interpersonal skills and the ability to develop strong working relationships at all organisational levels and functions, both inside and outside of Volt
- You\’re a natural-born networker with high energy, you are a confident self-starter with a proven commercial edge, an entrepreneurial mindset and strong negotiation skills
- You have the ability to interface seamlessly and autonomously with a global multicultural team (culturally aware, adjusts communication style to audiences)
- Fluency in English and another language would be a plus
Benefits
- Competitive salary
- Flexible hours and hybrid working
- Pension contribution at %
- Private medical cover ????
- Enhanced Parental Leave
- 25 days holiday + your birthday off
- Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!️
- Thursday lunch is on us
- MacBook Pro
- Super cool (we think so at least) welcome pack with Volt water bottle, hoodies/t-shirts and much more!
- A brand new HQ on Tottenham Court Road with a bunch of perks such as yoga, gym, unlimited snacks
At Volt, diversity and inclusion are integral to our culture.
We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.
Join us in making real-time payments accessible for all.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during your application. If there are additional options you\’d like to request, please contact your Talent Acquisition Specialist.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Strategic Relationship Manager employer: Volt.io
Contact Detail:
Volt.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Relationship Manager
✨Tip Number 1
Familiarise yourself with the online payment processing landscape. Understanding how Account-to-Account payments work will give you a significant edge in discussions with potential employers like Volt, showcasing your industry knowledge and enthusiasm.
✨Tip Number 2
Network strategically within the fintech community. Attend industry events or webinars to connect with professionals who might have insights into Volt's culture and expectations. Building relationships can often lead to referrals or insider tips on the hiring process.
✨Tip Number 3
Prepare to demonstrate your negotiation skills. Since the role involves contract negotiations and upselling, think of examples from your past experiences where you've successfully navigated complex discussions or closed deals, as this will resonate well with Volt's requirements.
✨Tip Number 4
Stay updated on industry trends and emerging technologies in the payments sector. Being able to discuss recent developments or regulatory changes during interviews will show that you're proactive and genuinely interested in contributing to Volt's mission.
We think you need these skills to ace Strategic Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the online payment processing or fintech industry. Emphasise your skills in account management, customer success, and any specific achievements that align with the responsibilities of a Strategic Relationship Manager.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Volt's mission and how your background makes you a perfect fit for the role. Mention your understanding of Account-to-Account payments and how you can contribute to nurturing client relationships and driving revenue growth.
Showcase Interpersonal Skills: During the application process, highlight your interpersonal skills and ability to build strong relationships. Provide examples of how you've successfully engaged with stakeholders at various levels in previous roles.
Research Volt: Familiarise yourself with Volt's technology and its impact on the payments industry. Understanding their products and services will help you articulate how you can add value to their team and clients during the application process.
How to prepare for a job interview at Volt.io
✨Understand the Company and Its Mission
Before your interview, make sure you thoroughly research Volt and its mission to revolutionise online payments. Familiarise yourself with their technology and how it benefits both consumers and businesses. This will help you articulate how your skills align with their goals.
✨Showcase Your Relationship Management Skills
As a Strategic Relationship Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or driven revenue growth. Highlight your interpersonal skills and how they can benefit Volt.
✨Demonstrate Industry Knowledge
Having a solid understanding of the online payment processing and fintech industry is essential. Be ready to discuss current trends, regulatory changes, and emerging technologies. This will show that you are proactive and knowledgeable, which is key for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think about how you would handle specific situations related to client onboarding, contract negotiations, or performance monitoring. Practising these scenarios will help you respond confidently during the interview.
