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- Tasks: Manage ticket queues, perform hardware repairs, and oversee asset management.
- Company: Join a global enterprise client known for its innovative tech solutions.
- Benefits: Earn £128/day with paid NI and enjoy flexible working locations.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Active SC Clearance preferred; experience in tech support is a plus.
- Other info: Contract lasts up to 120 days; immediate start available.
Our Global Enterprise Client is looking for First Line Analyst to join their team.
Start Date: ASAP
Duration: up to 120 days (initially)
Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £128/day (includes rolled up holiday)
IR35 Status: Inside
Location: Onsite in your choice of one the following locations: St Andrews, Carterton, London
NOTE: Active SC Clearance is highly desirable.
Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or the customer.
Soft Skills:
- Flexible approach and ability to work co-operatively within a newly created team environment.
- Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.
- Experience in operationally supporting large, complex technical environment.
- Methodical and structured in their approach to tasks.
- Capability to organise and prioritise tasks.
- Strong interpersonal skills to establish/maintain relationships and interact with team members.
- Strong organisation and time management skills.
- Strong analytical and problem-solving skills.
To apply for this First Line Analyst Contract job, please click the button below and submit your latest CV.
Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.
Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
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First Line Analyst (Contract) employer: Curo Resourcing Ltd.
Contact Detail:
Curo Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Analyst (Contract)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a First Line Analyst. Understanding queue ticket management and asset management processes will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your experience in operationally supporting large, complex technical environments. Be ready to share examples of how you've successfully managed similar tasks in previous roles.
✨Tip Number 3
If you have active SC Clearance, make sure to mention it upfront. This is highly desirable for the role and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your soft skills, particularly your ability to work cooperatively in a team. Think of instances where you've demonstrated flexibility and strong interpersonal skills, as these are crucial for this position.
We think you need these skills to ace First Line Analyst (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a First Line Analyst. Emphasise your queue ticket management, asset management, and hardware repair experience.
Highlight Soft Skills: In your application, showcase your soft skills such as flexibility, teamwork, and strong interpersonal abilities. Provide examples of how you've successfully worked in a team environment or managed tasks methodically.
Include Relevant Certifications: If you have any certifications related to IT support or SC Clearance, be sure to mention them. This can set you apart from other candidates and demonstrate your commitment to the field.
Follow Application Instructions: Carefully read the application instructions provided by Curo Services. Ensure you submit your latest CV and any additional documents they may require, and double-check for any specific formatting or content guidelines.
How to prepare for a job interview at Curo Resourcing Ltd.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a First Line Analyst. Familiarise yourself with ticket management, asset management, and hardware repairs, as these are key aspects of the job.
✨Showcase Your Soft Skills
Highlight your flexibility, teamwork, and problem-solving abilities during the interview. Be prepared to give examples of how you've successfully worked in a team or resolved issues in previous roles.
✨Demonstrate Organisational Skills
Since the role requires strong organisation and time management skills, be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing specific strategies you've used in past positions.
✨Prepare for SC Clearance Questions
If you have active SC Clearance, be prepared to discuss it. If not, research what it entails and express your willingness to obtain it if necessary. This shows your commitment to meeting the job requirements.
