Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team providing top-notch technical support for SaaS products, ensuring customer satisfaction.
- Company: Join Precisely, a leader in data integrity, empowering businesses with trusted data solutions.
- Benefits: Enjoy remote work flexibility, career development opportunities, and a diverse, inclusive culture.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and personal growth.
- Qualifications: 5+ years in software support, with 2+ years leading a SaaS support team; strong communication skills required.
- Other info: Fluency in English is essential; additional languages like French or German are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely\’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a \”work from anywhere\” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it\’s an exciting time to join Precisely!
Intro and job overview:
Responsibilities and Duties:
Requirements and Qualifications:
Preferred qualifications:
#LI-ZB1
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the .
Manager, Customer Support employer: Precisely
Contact Detail:
Precisely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Support
✨Tip Number 1
Familiarise yourself with Precisely's products and services. Understanding their SaaS offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Precisely on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing technical support teams. Be ready to share specific examples of how you've improved team performance and customer satisfaction in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully resolved customer escalations. This will highlight your ability to handle pressure and lead a team effectively in challenging situations.
We think you need these skills to ace Manager, Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software technical support and team leadership. Use specific examples that demonstrate your ability to manage a technical support team and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer support and your alignment with Precisely's core values. Mention your experience in SaaS environments and how you can contribute to the company's mission of delivering outstanding innovation and support.
Showcase Your Communication Skills: Since exceptional communication is crucial for this role, ensure your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with customers and team members in the past.
Highlight Relevant Qualifications: If you have any certifications related to SaaS or technical support, be sure to mention them. Also, include any knowledge of tools like Salesforce, Jira, or cloud environments that could set you apart from other candidates.
How to prepare for a job interview at Precisely
✨Know the Company Values
Before your interview, make sure you understand Precisely's core values: Openness, Determination, Individuality, and Collaboration. Be prepared to discuss how your personal values align with these and provide examples from your past experiences.
✨Demonstrate Leadership Skills
As a Manager of Customer Support, showcasing your leadership abilities is crucial. Prepare to share specific instances where you've successfully led a team, resolved escalated issues, or improved team performance in a technical support environment.
✨Familiarise Yourself with SaaS Products
Since the role involves managing support for Precisely's SaaS products, ensure you have a solid understanding of SaaS principles and be ready to discuss how you've applied them in previous roles. Highlight any relevant experience with similar products.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples where you've handled difficult customer situations or implemented process improvements, and be ready to explain your thought process.
