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- Tasks: Oversee quality assurance in care services, ensuring compliance and improvement.
- Company: Thera Trust supports people with learning disabilities, promoting leadership from within.
- Benefits: Enjoy 25 days holiday, a pension scheme, and support for professional qualifications.
- Why this job: Make a real impact in the care sector while working flexibly and collaboratively.
- Qualifications: Leadership experience and a relevant qualification in Health & Social Care are preferred.
- Other info: This is a remote role with travel across the UK; driving license required.
The predicted salary is between 30000 - 41000 £ per year.
About the job
Job Title: Operational Assurance Manager.
Location: This is a remote role with regular touch points and an average of four in-person service visits per month
Contract: Permanent
Hours: 39 hours per week.
Salary: Up to 37,294.91
Contact Details:
Information: We operate flexi time. Driving Lisence and access to vehicle is essential for this role.Willingness to travel to any of our locations around the UK and stay away overnight when required.
Thera Trust
Thera Trust is the parent company of Thera Group; a charitable group of companies that supports people with a learning disability. Our unique leadership and structure includes people with a learning disability. Our Leadership team work alongside our Service Quality Directors who have lived experience of a learning disability. Through this we can demonstrate that people with a learning disability can be leaders in society but we cant do this without you! Thera Trust is looking for a Operational Assurance Manager.
The Role
- Conduct regular oversight and analysis of quality/assurance/risk within regulated supported living and care home registration with CQC and the Care Inspectorate , utilising various methodologies to assess and identify risks.
- Develop agreed priorities and plans to assess the quality of services.
- Visit designated locations on a schedule agreed upon with the Head of Operational Assurance to ensure standards are maintained.
- Produce timely reports outlining levels of compliance and key areas for improvement following quality assurance visits.
- Provide practical guidance and assistance to improve quality in areas visited and in your areas of expertise to Registered /operational managers.
- Collaborate with operational managers to devise updated ways of working to improve quality.
- Gather, evaluate, and analyse data relating to quality measures using digital incident and accident management systems improve quality.
- Generate intelligence regarding locations to identify assurance and any threats to achieving outstanding quality levels.
- Ensure that any identified risks to statutory requirements are actively managed in collaboration with appropriate stakeholders.
- Work closely with Registered Managers and the Head of Operational Assurance and the Quality Involvement team to develop pre-visit plans targeting specific areas of identified risk.
- Adopt a \’critical friend\’ and \’coaching\’ approach to foster productive relationships with Managers.
- Encourage locations to innovate, ensuring good practices are shared and successes celebrated
Experience
- Experience of working in a leadership or management position or can demonstrate equivalent experience
- Professional qualification in Health & Social Care, Nursing, Social Work, or an allied field would be highly desirable.
- Expertise in measuring improvements in complex systems.In-depth knowledge of statutory requirements for the Care sector, healthcare regulations, and guidance.
- Ability to analyse complex data and investigate problems to develop a range of solutions.
- Experience of providing training to professionals and operational teams
- Experience and understanding of quality and safety issues related to mental health services and people with learning disabilities
- Experience of working collaboratively across professionals and services
- Experience of report writing
- Demonstrable skills in mentoring, teaching and coaching.
- Excellent organisational ability & methodical approach
- Excellent communication skills to be able to relay technical information to non-technical people
- Ability to learn and understand quickly
- Confident in the use of Microsoft Excel to enter, collate and perform basic analysis of information as part of monitoring, audit and reporting as well as other MS Office programmes
The Benefits
- 25 days holiday + 8 days bank holiday
- Contributory pension
- Cycle to work scheme
- Employee support line to support you
- Support in gaining professional qualifications
- Continuous on the job training is provided
We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. Apply now to avoid disappointment.
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Operational Assurance Manager employer: Thera Trust
Contact Detail:
Thera Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Assurance Manager
✨Tip Number 1
Familiarise yourself with the Care Quality Commission (CQC) standards and regulations. Understanding these will not only help you in interviews but also demonstrate your commitment to quality assurance in the care sector.
✨Tip Number 2
Network with professionals in the health and social care field, especially those who have experience in operational assurance. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved quality or managed risks in previous roles. Having concrete stories ready will showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Showcase your ability to work collaboratively by highlighting past experiences where you've successfully partnered with managers or teams to enhance service quality. This is crucial for the role and will set you apart from other candidates.
We think you need these skills to ace Operational Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership or management roles, particularly in health and social care. Emphasise any qualifications you have in these fields and showcase your ability to analyse complex data and improve quality.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting people with learning disabilities. Mention specific experiences that demonstrate your expertise in quality assurance and your ability to work collaboratively with operational managers.
Highlight Relevant Skills: Clearly outline your skills in report writing, mentoring, and communication. Provide examples of how you've successfully trained professionals or improved quality in previous roles, as this will resonate well with the hiring team.
Showcase Your Understanding of Regulations: Demonstrate your in-depth knowledge of statutory requirements and healthcare regulations in your application. This could be through specific examples of how you've navigated these in past positions or how you plan to ensure compliance in the role.
How to prepare for a job interview at Thera Trust
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of an Operational Assurance Manager. Be prepared to discuss how your experience aligns with these duties, especially in quality assurance and risk management.
✨Showcase Your Leadership Experience
Since the role requires leadership skills, be ready to share specific examples from your past where you've successfully led a team or project. Highlight any experience you have in mentoring or coaching others, as this is crucial for fostering productive relationships.
✨Demonstrate Your Analytical Skills
The ability to analyse complex data is essential for this position. Prepare to discuss your experience with data analysis, particularly in relation to quality measures. You might want to bring examples of reports you've written or data you've evaluated in previous roles.
✨Prepare Questions About the Organisation
Show your interest in Thera Trust by preparing thoughtful questions about their approach to supporting people with learning disabilities. This demonstrates your commitment to their mission and helps you assess if the organisation aligns with your values.
