Innovation and AI Specialist

Lawfront provides legal services to individuals and businesses through leading regional law firms – Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. We are seeking a proactive and tech-savvy Innovation and AI Specialist to join our team. Reporting directly to the Head of Innovation and AI, this role is pivotal in supporting the day-to-day operation of AI-powered tools, configuring solutions, and assisting users in leveraging technology for their legal work. The ideal candidate will have hands-on technical skills, a strong understanding of AI tools and automation platforms, and the ability to assist with the configuration, integration, and troubleshooting of AI solutions to improve legal workflows. Key Responsibilities: 1. Technology Configuration and Support: Assist with the configuration and customisation of AI tools and platforms used within the organisation (e.g., AI-driven contract analysis, document automation, etc.). Provide technical support to users, troubleshooting issues and ensuring smooth operation of the tools. Configure workflows and automation processes, ensuring that tools are optimised for daily use. 2. User Support and Training: Act as the first point of contact for users experiencing challenges with AI tools, providing hands-on support to resolve issues and optimise usage. Assist in developing and delivering training materials or sessions to help users better understand and utilise AI tools in their legal workflows. Document common issues and solutions to create a knowledge base for future reference. 3. Data Analysis and Reporting: Help analyse data generated by AI tools to identify patterns, trends, and areas for improvement. Assist in preparing reports and dashboards to track tool performance and user engagement. Collect feedback from users and recommend improvements to tools and processes based on this data. 4. Process Optimisation and Automation: Assist in identifying opportunities to automate legal processes and recommend AI-driven solutions to streamline workflows. Work closely with teams to understand their needs and configure AI tools to meet specific requirements. Monitor the performance of AI tools, ensuring that they continue to meet the needs of the organisation and provide maximum value. 5. Collaboration with Cross-Functional Teams: Collaborate with legal, technical, and business teams to understand the challenges they face and identify how AI tools can support their work. Provide hands-on assistance during the setup and integration of new tools or AI solutions within workflows. 6. Testing and Experimentation: Support the testing of new AI tools or features, providing feedback on their functionality and ease of use. Help develop small-scale prototypes or proof of concepts to test AI-driven solutions before wider implementation. 7. Maintenance and Updates: Assist in maintaining AI tools, ensuring they are regularly updated, configured correctly, and remain aligned with the organisation\’s needs. Troubleshoot and resolve any technical issues related to AI tools, escalating problems as needed. 8. Ethical and Regulatory Compliance Support: Help ensure that AI tools comply with legal, ethical, and privacy standards, working closely with legal and compliance teams. Stay informed about any updates to regulations impacting the use of AI within the legal sector. 9. Continuous Improvement: Continuously assess AI tools and workflows for efficiency improvements. Actively contribute to the feedback loop by identifying user pain points and suggesting ways to optimize AI solutions. Desirable Skills: Hands-on experience with AI tools, legal automation platforms, or similar technologies in a support capacity. Technical proficiency in configuring and customizing AI tools, workflows, and automation platforms. Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues. Understanding of AI-driven legal technologies, such as document automation, contract analysis, and legal research tools. Basic data analysis skills, with the ability to analyse tool usage data and generate reports. Good communication skills, with the ability to explain technical concepts to non-technical users and provide clear, actionable guidance. Attention to detail and a methodical approach to troubleshooting and configuration. A proactive mindset, with a passion for learning and supporting others in using new technologies effectively. What We Offer: A collaborative and hands-on work environment with a focus on AI-driven solutions in the legal sector. Opportunities to learn and work with cutting-edge AI tools and technologies. Training and development to grow your skills in AI and legal tech. The chance to play a critical role in improving legal workflows and processes through technology. If this sounds like you then please apply, click on the link below and we\’ll be in touch