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- Tasks: Manage customer success from onboarding to renewal, ensuring client satisfaction and growth.
- Company: Join Narvar, a leader in post-purchase experiences for top brands like Nike and GameStop.
- Benefits: Enjoy competitive salary, bonuses, equity, and a vibrant work culture with celebrations.
- Why this job: Be part of an innovative team simplifying consumer lives while working with renowned retailers.
- Qualifications: 4+ years in Customer Success at a SaaS company, strong multitasking, and excellent communication skills.
- Other info: Diversity is valued; we celebrate all backgrounds and experiences.
The predicted salary is between 72000 - 100800 £ per year.
Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team.
Day-to-day
- Own the health and success of your customers from go-live through to renewal and expansion
- Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
- Use data insights to track client health, and forecast and mitigate risk of churn
- Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
- Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
- Contribute to the scalability of the customer success team through documentation and process optimization
What we\’re looking for
- Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
- Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
- Influence product, success, support, and sales teams to get things done
- Enjoy working in a fast-paced environment and have strong project management and communication skills
- Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
- Articulate the value proposition of a technology platform to meet client needs
- Comfortable collaborating with both technical and business teams
- BA/BS
- Domain knowledge of retail, e-commerce, or logistics is a plus
- Previous start-up experience strongly preferred
Why Narvar?
We\’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That\’s why we created Narvar – a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you\’ve ever bought something online, there\’s a good chance you\’ve used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we\’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We\’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.
$100,000 – $140,000 USD
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Enterprise Customer Success Manager employer: Narvar
Contact Detail:
Narvar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Familiarise yourself with Narvar's platform and its impact on customer loyalty. Understanding how the post-purchase experience works will help you articulate its value to potential clients during your interactions.
✨Tip Number 2
Leverage your network to connect with current or former employees at Narvar. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when engaging with the team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed enterprise accounts in the past. Highlighting your experience with SaaS companies and your ability to multitask will demonstrate that you're a strong fit for the role.
✨Tip Number 4
Showcase your enthusiasm for the retail and e-commerce sectors. Being able to speak passionately about industry trends and challenges will resonate well with the hiring team and show that you're genuinely interested in the position.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Customer Success Manager, especially in SaaS environments. Emphasise your ability to manage enterprise accounts and showcase any relevant metrics or achievements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Narvar's mission and how your skills align with the role. Mention specific experiences that demonstrate your ability to engage clients and drive product development based on customer feedback.
Showcase Relevant Skills: Highlight your multitasking abilities, project management skills, and client-facing experience. Use examples from your past roles to illustrate how you’ve successfully managed multiple accounts and influenced cross-functional teams.
Research Narvar: Familiarise yourself with Narvar’s platform and its impact on post-purchase experiences. Understanding their customer base and the challenges they face will help you articulate how you can contribute to their success during the application process.
How to prepare for a job interview at Narvar
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles as a Customer Success Manager, especially in a SaaS environment. Highlight specific examples where you successfully managed enterprise accounts and drove customer satisfaction.
✨Demonstrate Data-Driven Decision Making
Since the role involves using data insights to track client health, come equipped with examples of how you've used data to forecast risks or identify growth opportunities in past positions.
✨Emphasise Collaboration Skills
Narvar values teamwork across various departments. Be ready to share experiences where you collaborated with product, engineering, or sales teams to enhance customer success or drive product development.
✨Articulate the Value Proposition
Prepare to explain how you would articulate the value of Narvar's platform to potential clients. Think about how you can connect the technology to their needs, especially in retail and e-commerce.
