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- Tasks: Deliver exceptional customer service and manage service/repair bookings.
- Company: Join Pendragon, a leader in automotive retail with a collaborative culture.
- Benefits: Enjoy a competitive salary, bonuses, pension, 23 days holiday, and exclusive discounts.
- Why this job: Be part of a dynamic team that values your passion for cars and customer care.
- Qualifications: Experience in customer service, preferably in the motor industry, and a full UK drivers’ licence.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 25858 - 29858 £ per year.
Salary of £28,858 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you. As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments. It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind! As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence. What does the role of Senior Service Advisor involve? Providing estimates, booking and scheduling service/repair work Advise a recommended course of action and accurately invoice for work carried out Ensure customers are fully informed of all available extras, accessories and value products Be a main point of contact and offering support and guidance to customers and managing customer complaints Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers Deputise for the Service Leader What do you need to succeed as a Senior Service Advisor? Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling Great organisation/admin skills and experience using computer systems Upselling experience as well as being comfortable in fast-paced environment Able to maintain customer service levels whilst meeting KPI’s and deadlines Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible. Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the \’Apply now\’ button. Created on 22/06/2025 by TN United Kingdom #J-18808-Ljbffr
Senior Service Advisor employer: Pendragon Group
Contact Detail:
Pendragon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends. Being knowledgeable about cars and their features can help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be ready to share specific examples of how you've handled customer complaints or provided exceptional service in previous roles.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks. As a Senior Service Advisor, you'll need to juggle various responsibilities, so showcasing your ability to stay organised will be key.
✨Tip Number 4
Network with professionals in the automotive sector. Attend industry events or join online forums to meet people who can provide insights or even refer you to opportunities at Pendragon.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive industry. Emphasise any roles where you provided outstanding customer care or managed complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific experiences that demonstrate your ability to upsell and maintain high customer satisfaction levels.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, experience with computer systems, and any previous roles where you trained or supported others. This will show you are well-suited for the Senior Service Advisor position.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Senior Service Advisor at Pendragon. Mention how you align with their values of collaboration and empowerment, and how you can contribute to their team.
How to prepare for a job interview at Pendragon Group
✨Show Your Passion for Customer Service
As a Senior Service Advisor, your ability to deliver outstanding customer care is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, whether in hospitality, retail, or contact centres.
✨Demonstrate Your Automotive Knowledge
While you don't need to be a car expert, showing a genuine interest in the automotive industry can set you apart. Brush up on basic car knowledge and be ready to discuss what excites you about cars, from their aesthetics to their mechanics.
✨Highlight Your Organisational Skills
The role requires great organisation and admin skills. Prepare to discuss how you've managed multiple tasks or projects simultaneously in past positions, and provide examples of how you’ve used computer systems effectively.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role, so think of times when you've successfully upsold products or services. Be ready to role-play potential scenarios during the interview to showcase your comfort in a fast-paced environment.
