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- Tasks: Lead the Client Advisory Team and shape client service strategies.
- Company: Join a thriving tech-enabled consultancy with 20 years of experience in customer insights.
- Benefits: Enjoy flexible working, generous holidays, BUPA healthcare, and subsidised gym membership.
- Why this job: Be part of a dynamic team shaping the future of consultancy with innovative tools.
- Qualifications: Looking for a consultative professional with strong quantitative research skills.
- Other info: This role offers high visibility and strategic influence within the company.
The predicted salary is between 43200 - 72000 £ per year.
Client Services Director – Tech Enabled Customer and Consumer Consultancy
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Our client has a successful and thriving customer experience and consumer panel business, underpinning strong advisory-led client relationships in insight-based consultancy. They offer a technology-enriched service that keeps them up-to-date and competitive in all aspects of consumer insights, from self-serve solutions to full consultancy and tracking projects. They are investing in growth and development, positioning themselves ahead of other full-service groups burdened by restructuring or acquisitions.
The company seeks a consultative and commercially minded research professional with strong quantitative expertise to join their team. They utilize a combination of custom-built technology and expert insight to help clients better understand their customers’ behaviors, feelings, and thoughts. With over 20 years of experience running customer experience programs for major clients, they also work in new product development, shopper understanding, and manage insight communities. Their roadmap includes developing innovative qualitative and quantitative tools to enhance client connections and decision-making.
The role involves leading the Client Advisory Team as a senior director, directly influencing the business and client service vision. This high-visibility position requires building strategic partnerships and acting as a commercial ambassador for the group.
The working arrangements are flexible, with options for a mix of home and office-based work. Benefits include a generous holiday allowance, BUPA healthcare, and subsidized gym membership. This is an excellent opportunity to join a specialist environment that is shaping the future of the consultancy market.
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Client services director – Tech enabled Customer and Consumer consultancy employer: SPALDING GOOBEY ASSOCIATES
Contact Detail:
SPALDING GOOBEY ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client services director – Tech enabled Customer and Consumer consultancy
✨Tip Number 1
Network with professionals in the consultancy and customer experience sectors. Attend industry events or webinars where you can meet potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Showcase your quantitative expertise by discussing relevant projects or experiences during interviews. Be prepared to explain how you've used data to drive insights and decision-making in previous roles.
✨Tip Number 3
Research the latest trends in tech-enabled consultancy and consumer insights. Being knowledgeable about current tools and methodologies will demonstrate your commitment to staying ahead in the field.
✨Tip Number 4
Prepare to discuss your vision for client advisory services. Think about how you would lead a team and build strategic partnerships, as this role requires a strong commercial mindset and leadership skills.
We think you need these skills to ace Client services director – Tech enabled Customer and Consumer consultancy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and consultancy. Focus on your quantitative expertise and any technology-driven projects you've led or contributed to.
Craft a Compelling Cover Letter: In your cover letter, emphasise your consultative approach and how your background aligns with the company's focus on customer insights. Mention specific examples of how you've built strategic partnerships in previous roles.
Showcase Your Leadership Skills: Since this role involves leading a team, include examples of your leadership experience. Discuss how you've influenced business strategies and improved client relationships in past positions.
Highlight Flexibility and Adaptability: Given the flexible working arrangements, mention your ability to adapt to different work environments. Share experiences where you've successfully managed remote teams or worked in hybrid settings.
How to prepare for a job interview at SPALDING GOOBEY ASSOCIATES
✨Understand the Company’s Vision
Before your interview, take some time to research the company's mission and values. Understanding their vision for customer experience and how they leverage technology will help you align your answers with their goals.
✨Showcase Your Quantitative Expertise
As the role requires strong quantitative skills, be prepared to discuss specific examples of how you've used data analysis in previous roles. Highlight any tools or methodologies you are familiar with that could benefit their consultancy services.
✨Demonstrate Consultative Skills
This position is all about building relationships and providing insights. Prepare to share experiences where you've successfully advised clients or stakeholders, focusing on how you identified their needs and delivered tailored solutions.
✨Prepare Questions About Growth and Innovation
Since the company is focused on growth and developing innovative tools, come equipped with thoughtful questions about their future plans. This shows your interest in their direction and your eagerness to contribute to their success.
