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- Tasks: Lead a diverse team and ensure outstanding customer service in our Manchester store.
- Company: Join Dr. Martens, a globally recognised British brand with over 60 years of heritage.
- Benefits: Enjoy 65% off footwear, 50% off accessories, bonus incentives, and generous holiday allowance.
- Why this job: Be part of a dynamic culture that values individuality and encourages personal growth.
- Qualifications: Experience in retail management, strong coaching skills, and a passion for fashion are essential.
- Other info: We promote diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 27000 - 42000 £ per year.
Join to apply for the Assistant Store Manager – Manchester role at Dr. Martens plc
The gig for the Assistant Store Manager in our Manchester store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Main duties will include:
- Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
- Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
- Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
- Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
- Efficient operations and enhancing customer experience
- Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
- Acting as key holder and assume full responsibility for the store in Manager’s absence
Essential requirements are:
- Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
- Sales oriented and able to drive others to achieve store goals and objectives
- Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
- Excellent communication skills.
- Numeracy & literacy skills
- Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
- Back of house administration (e.g. rotas, banking)
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Retail Apparel and Fashion
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Assistant Store Manager - Manchester employer: Dr. Martens plc
Contact Detail:
Dr. Martens plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Manchester
✨Tip Number 1
Familiarise yourself with Dr. Martens' brand values: Be Yourself, Act Courageously, and Show You Care. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the latest trends in retail management and customer experience, particularly within the fashion industry. Being able to discuss current practices and how they can be applied at Dr. Martens will show your commitment and knowledge.
✨Tip Number 3
Network with current or former employees of Dr. Martens on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully led a team or improved sales in your previous roles. Tailoring your experiences to align with the responsibilities of the Assistant Store Manager position will make you stand out.
We think you need these skills to ace Assistant Store Manager - Manchester
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Dr. Martens' history, values, and culture. Highlight how your personal values align with their core principles of being yourself, acting courageously, and showing you care.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, particularly in fashion or lifestyle brands. Emphasise your skills in coaching, sales, and team leadership, as these are crucial for the Assistant Store Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the role. Use specific examples from your past experiences to demonstrate how you can contribute to the store's success and team culture.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led teams, achieved sales targets, and created a positive work environment. This will help illustrate your capability to take on the responsibilities of an Assistant Store Manager.
How to prepare for a job interview at Dr. Martens plc
✨Embrace the Brand Values
Dr. Martens places a strong emphasis on their core values: Be Yourself, Act Courageously, and Show You Care. Make sure to reflect these values in your responses during the interview. Share personal experiences that demonstrate how you embody these principles.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be expected to lead a diverse team. Prepare examples of how you've successfully coached or mentored others in previous roles. Highlight your ability to create a positive working environment and drive team performance.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as sales targets and customer retention rates. Be ready to discuss how you've achieved or exceeded these metrics in past positions, as this will demonstrate your sales-oriented mindset.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you've faced challenges in a retail setting and how you overcame them. This will showcase your solution-driven mindset and ability to handle pressure.
