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- Tasks: Support Higher Education clients with the SITS platform, providing training and consultancy.
- Company: Tribal Group is a leading EdTech company transforming education through innovative software solutions.
- Benefits: Enjoy remote work, health plans, volunteer days, and flexible working patterns.
- Why this job: Make a real impact in education while growing your skills in a supportive environment.
- Qualifications: Experience with the SITS platform and a background in Higher Education are essential.
- Other info: Open to diverse applicants; flexibility in work arrangements encouraged.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Join to apply for the Professional Services Consultant role at Tribal Group
Join to apply for the Professional Services Consultant role at Tribal Group
This range is provided by Tribal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Tribal Group
Recruiting the Very Best Talent into Tribal Group
Do you have experience with the Tribal SITS platform? If so, how about stepping into a role where your talents make a real impact with our customers?
About Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
Our Professional Services team partners with our Higher Education clients to ensure positive outcomes and mutual growth. We assist Higher Education clients in managing their SITS products and services, helping them to fully leverage the platform\’s capabilities.
Our SITS:Vision product is a comprehensive Student Information System designed for higher education institutions. It helps manage various aspects of the student journey, from recruitment and admissions to student support, retention, and outcomes.
We understand that taking the next step in your career or transitioning to the vendor side can be a little daunting. If you\’re interested in the role but unsure whether your experience is the perfect fit, don\’t hesitate to reach out. Whether your experience lies in Finance, Admissions, Integration or Students & Stats…We\’d love to hear from you!
The role is remote with the occasional need to travel as required.
The Role
The Senior Professional Services Consultant will handle every phase of Tribal’s implementation lifecycle and post-implementation consultancy. You will provide excellent service for both new and existing customers. In this senior role, you will serve as the escalation point, offering technical advice to customers and being an active team member who provides guidance and encouragement to the wider team.
Your responsibilities will include:
- Understand and apply techniques in delivering and adapting consultancy and service delivery.
- Gather requirements from customers to support process improvements.
- Provide training on our SITs platform to our customers.
- Supporting with demonstration of software.
- Act as the point of escalation for more complex queries.
- Work in partnership with the development team raising bugs that need fixing and resolving technical challenges.
- Act as a mentor to junior members of the team.
The skills you’ll need:
- A well rounded knowledge of the SITS product.
- Direct experience within a Higher Education setting.
- The ability to build and maintain strong working relationships, with customer service underpinning all aspects of your work.
It would be great if you had:
- Experience of working with a SaaS platform.
What can Tribal offer you?
We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year.
You\’ll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.
We also offer the option of working overseas for up to 8 weeks per year.
We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
Note to all applicants – Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Consulting
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Industries
IT Services and IT Consulting
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Professional Services Consultant - SITS employer: Tribal Group
Contact Detail:
Tribal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant - SITS
✨Tip Number 1
Familiarise yourself with the SITS platform if you haven't already. Understanding its features and functionalities will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Tribal Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in Higher Education settings. Be ready to share specific examples of how you've successfully managed customer relationships or implemented solutions that improved processes.
✨Tip Number 4
Showcase your ability to mentor and support others. Since the role involves guiding junior team members, think of instances where you've provided training or assistance, and be prepared to discuss these experiences.
We think you need these skills to ace Professional Services Consultant - SITS
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Professional Services Consultant role at Tribal Group. Understand the key responsibilities and required skills, especially regarding the SITS platform and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in Higher Education and any direct work with the SITS product. Emphasise your ability to build relationships and provide excellent customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for EdTech and your understanding of the SITS platform. Mention specific experiences that demonstrate your consultancy skills and how you can contribute to Tribal's mission.
Highlight Relevant Skills: In your application, clearly outline your technical skills and any experience with SaaS platforms. If you have experience mentoring or training others, be sure to include that as it aligns with the responsibilities of the role.
How to prepare for a job interview at Tribal Group
✨Know the SITS Platform Inside Out
Make sure you have a solid understanding of the SITS platform and its functionalities. Be prepared to discuss how you've used it in previous roles or how you would approach training others on it.
✨Demonstrate Your Customer Service Skills
Since the role involves working closely with clients, be ready to share examples of how you've built strong relationships and provided excellent service in past positions. Highlight any specific challenges you overcame.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss instances where you've acted as an escalation point for complex queries. Think about how you approached these situations and what the outcomes were, as this will demonstrate your capability in handling technical challenges.
✨Emphasise Team Collaboration
As a senior consultant, you'll need to work well with both customers and your team. Share experiences that illustrate your ability to mentor junior members and collaborate effectively with development teams to resolve issues.
