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- Tasks: Guide clients through software implementation, training, and support for a seamless experience.
- Company: Join Zenoti, a leading SaaS provider for the beauty and wellness industry, powering over 30,000 businesses globally.
- Benefits: Enjoy competitive salary, attractive benefits, and opportunities for career growth in an international setting.
- Why this job: Be part of a fast-growing company making a meaningful impact in the wellness industry with cutting-edge technology.
- Qualifications: Fluency in French and English, 4-8 years in software implementation, and strong technical skills required.
- Other info: Work in a diverse, dynamic team and contribute to innovative solutions in a Great Place to Work.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work Certified™ for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
Zenoti is seeking a bilingual Implementation Specialist (French and English) to support our customers in successfully adopting and optimizing our software platform. As a product expert and trusted advisor, you will guide businesses through every step of the implementation process—from technical setup to training—ensuring a seamless and impactful experience.
Key Responsibilities
- Understand client needs and design tailored solutions using Zenoti.
- Lead product demos, training sessions, and solution reviews with a strong business impact.
- Configure and optimize the platform according to each client’s specific workflows.
- Anticipate risks and ensure smooth project rollouts.
- Provide high-level technical support and troubleshoot customer issues efficiently.
- Work closely with internal teams to improve product features and integrations.
- Stay up to date with new Zenoti features and industry trends.
- Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.
What We’re Looking For
- Fluency in both French and English (written and spoken).
- 4 to 8 years of experience in enterprise software implementation and support.
- Strong technical knowledge in APIs, cloud solutions, and data migration.
- Proven experience deploying software at scale and working with enterprise clients.
- Excellent communication, presentation, and client training skills.
- Ability to manage multiple projects and work across distributed teams.
- Strong analytical thinking and problem‑solving skills.
- Bonus points for knowledge of HTML, JavaScript, JIRA, or experience in the wellness/spa industry.
Why Join Zenoti?
- Be part of a fast-growing, innovative company.
- Enjoy attractive salary and benefits.
- Grow your career in an international environment.
- Collaborate with a diverse, dynamic, and passionate team.
Ready to be part of Zenoti’s journey? Apply now and join us in transforming the wellness industry with cutting‑edge technology and meaningful impact.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Senior Product Specialist (SaaS Implementation) (Bilingual French) employer: Zenoti
Contact Detail:
Zenoti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Specialist (SaaS Implementation) (Bilingual French)
✨Tip Number 1
Familiarise yourself with Zenoti's software and its features. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Leverage your bilingual skills by preparing to showcase your ability to communicate effectively in both French and English. Consider practicing common scenarios you might encounter while implementing software for clients.
✨Tip Number 3
Network with current or former employees of Zenoti on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the implementation process, which could give you an edge.
✨Tip Number 4
Stay updated on industry trends and challenges in the wellness sector. Being knowledgeable about the market will allow you to speak confidently about how Zenoti can address client needs during your discussions.
We think you need these skills to ace Senior Product Specialist (SaaS Implementation) (Bilingual French)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS implementation and bilingual skills. Emphasise your technical knowledge, especially in APIs and cloud solutions, as well as any experience in the wellness or spa industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Zenoti's platform and how your skills align with their needs. Mention specific examples of past projects where you successfully managed software implementations and client training.
Showcase Your Bilingual Skills: Since the role requires fluency in both French and English, consider including a brief section in your application that demonstrates your language proficiency. You could provide examples of past experiences where you used both languages professionally.
Highlight Problem-Solving Abilities: In your application, include instances where you've effectively solved technical issues or improved processes during software rollouts. This will demonstrate your analytical thinking and problem-solving skills, which are crucial for this role.
How to prepare for a job interview at Zenoti
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experience in both tongues.
✨Understand Zenoti's Product
Familiarise yourself with Zenoti's software solutions and their applications in the beauty and wellness industry. Be ready to discuss how you can leverage your expertise to help clients implement and optimise the platform effectively.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of APIs, cloud solutions, and data migration. Be ready to discuss past experiences where you successfully deployed software at scale and how you tackled any challenges that arose.
✨Demonstrate Problem-Solving Skills
The ability to anticipate risks and troubleshoot issues is crucial. Prepare examples from your previous roles where you identified potential problems and implemented solutions, showcasing your analytical thinking and problem-solving capabilities.
