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- Tasks: Lead a dynamic team to ensure top-notch service and guest satisfaction.
- Company: Join The Landmark London, a prestigious hotel known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy a competitive salary, discounts, complimentary meals, and extensive wellness support.
- Why this job: Be part of a fun, diverse community that values your growth and unique contributions.
- Qualifications: Passion for hospitality and a positive attitude are essential; experience is a plus.
- Other info: Immediate start available; flexible shifts in a supportive environment.
The predicted salary is between 22800 - 28900 £ per year.
Floor Supervisor – London Enrich the Journeys of our People and our Guests as our Floor Supervisor ! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Floor Supervisor are: Salary: 28,621.64 + service charge Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to private medical insurance Interest free season ticket loan Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Bike to work scheme Recommend a Friend incentive Uniforms provided and laundered complimentary Free meals on duty Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Floor Supervisor , to join our Accommodation Services on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Floor Supervisor , your main duties and expectations for the role will include: To check each room daily on assigned floors to ensure it has been cleaned, laid out, supplied and presented to required standards set. To check Vacant Clean status rooms promptly each morning and report to the Office Co-coordinator the status found. To ensure that there are adequate supplies of linen, guest and cleaning supplies according to the set par stocks. To handle all guest requests, queries and complaints promptly and to exercise discretion in any contact with guests. Ensuring all procedures are followed in relation to LQA standards You will be required to work 40 hours per week, on a shift rota. We are … #3 best company to work for in The Best Companies to Work For List 2024 A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Bronze Certified 2024 If you feel your experience, personality and interest are a match for this Floor Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK
Floor Supervisor - London employer: The Landmark London Hotel
Contact Detail:
The Landmark London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor - London
✨Tip Number 1
Familiarize yourself with the Landmark London and its values. Understanding our commitment to delivering five-star service and creating memorable moments for guests will help you align your approach during the interview.
✨Tip Number 2
Highlight your experience in hospitality and any previous supervisory roles. Be ready to share specific examples of how you've handled guest requests or complaints, as this is crucial for the Floor Supervisor position.
✨Tip Number 3
Showcase your ability to work in a team and contribute positively to the work environment. We value energy and passion, so be prepared to discuss how you foster a happy and collaborative atmosphere among colleagues.
✨Tip Number 4
Research the LQA standards and be ready to discuss how you would ensure compliance in your role. Demonstrating knowledge of these standards will show that you're serious about maintaining high-quality service.
We think you need these skills to ace Floor Supervisor - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Floor Supervisor position. Understand the key responsibilities and expectations, such as checking room standards and handling guest requests.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or supervisory roles. Mention specific examples where you delivered excellent service or managed a team effectively.
Show Your Passion: Express your enthusiasm for the role and the company in your application. Share why you are excited about the opportunity to contribute to a positive and energetic team environment.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of The Landmark London. Use keywords from the job description to demonstrate that you align with their mission and standards.
How to prepare for a job interview at The Landmark London Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable moments for guests, as this aligns with the company's focus on delivering five-star service.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team environment. Discuss how you contribute positively to team dynamics and support your colleagues, as the company values a happy and fun atmosphere among its staff.
✨Prepare for Situational Questions
Be ready to answer situational questions that assess your problem-solving skills, especially regarding guest complaints or requests. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarize Yourself with LQA Standards
Research and understand the LQA (Leading Quality Assurance) standards relevant to the role. Being knowledgeable about these standards will demonstrate your commitment to maintaining high-quality service and cleanliness in the accommodation services.
