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- Tasks: Provide level 3 technical support and assist with pre-sales engagements.
- Company: Join a leading Cloud & Technology Provider in Northern Ireland.
- Benefits: Enjoy hybrid working, 39 holidays, and a cycle to work scheme.
- Why this job: Be part of a growing team and enhance your tech skills while making an impact.
- Qualifications: Two years of helpdesk support experience and knowledge of Microsoft technologies required.
- Other info: Opportunities for learning and development in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Enso Recruitment are delighted to be partnered with a leading Cloud & Technology Provider in Northern Ireland, to recruit for the role of Senior Managed Services Engineer. Due to continued growth, new service offerings & an increased client based, our client are strengthening their service engineering team with this key role. The Role Provide level 3 technical support to both internal and external stakeholders on a ticket desk system. Assist the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including carrying out on-site audits & health checks. Refer client requests for advice & consultation to Business Solutions and Commercial teams where necessary. Collaborate with peers and other areas of the business to increase internal product and service knowledge. Act as a subject matter expert, by sharing knowledge and developing others whilst collaborating with other areas of the business to increase internal product and service knowledge and client service adoption. The Person Two years experience in an internal or external facing helpdesk support team. A willingness to travel to client sites as required for the proper performance of the role. Microsoft Windows Server Microsoft Office 365 (Exchange Online, One Drive etc) Active Directory Anti-Virus, Anti-Malware & Anti-Spam Solutions Veeam Backup & Replication or other back up technologies Hardware Maintenance Patch Management Solutions Hyper-V, VMWare, and Azure Networking and advanced Routing or Switching and Security Experience with Clustering, Hyper converged Infrastructure and Storage The Package 39 holidays Pension Hybrid Working (2 days in office) Cycle to Work Scheme IT Purchase Scheme Learning & Development Much, much, more.
Service Engineer Nights employer: Enso Recruitment
Contact Detail:
Enso Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Nights
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server and Office 365. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application and interview.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided technical support or collaborated with teams. Being able to share specific examples of your problem-solving skills will demonstrate your capability for the role.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Mention any recent courses or certifications you've completed that relate to the technologies listed in the job description, as this reflects your commitment to staying updated in the field.
We think you need these skills to ace Service Engineer Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Engineer Nights position. Tailor your application to highlight your relevant experience in technical support and collaboration.
Highlight Relevant Experience: Make sure to emphasise your two years of experience in helpdesk support, particularly any roles that involved level 3 technical support. Mention specific technologies you have worked with, such as Microsoft Windows Server, Office 365, and Veeam Backup.
Showcase Your Skills: In your CV and cover letter, showcase your skills in areas like networking, hardware maintenance, and patch management. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your willingness to travel to client sites and your commitment to continuous learning and development.
How to prepare for a job interview at Enso Recruitment
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Microsoft Windows Server and Office 365. Brush up on your knowledge of Active Directory and backup solutions like Veeam, as you'll likely be asked to demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. This role involves providing level 3 support, so being able to articulate your thought process and problem-solving strategies will impress the interviewers.
✨Emphasise Collaboration
Since the role requires working with various teams, highlight your experience in collaborating with others. Share specific instances where you worked with project delivery or commercial teams to achieve a common goal.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service offerings and future growth plans. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
