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For Companies At a Glance
- Tasks: Engage with clients, resolve inquiries, and maintain accounts in a fast-paced environment.
- Company: Join Max Fame Paper Products, a leader in eco-friendly luxury packaging solutions.
- Benefits: Enjoy competitive salary, commission, pension scheme, and 20 days paid holiday.
- Why this job: Be part of a mission-driven team focused on sustainability and exceptional customer service.
- Qualifications: Sales experience, strong communication skills, and a passion for learning are essential.
- Other info: Office-based role with opportunities for travel and career progression.
The predicted salary is between 28800 - 43200 £ per year.
Client Account Executive– Luxury Packaging
Competitive Salary + commission
Carrington, Manchester
We have a fantastic new job opportunity for a B2B Client Account executive who is personable, organised and highly motivated with excellent customer service and business development skills to join our expanding team at Carrington Manchester.
ABOUT THE COMPANY
Max Fame Paper Products Ltd is a subsidiary of Max Fame Group, a long-established premium packaging manufacturing business with production facilities in 3 countries. Here at Max Fame, we provide environmentally friendly packaging solutions to some of most prestige luxury brands in the drinks, confectionery and cosmetic industries. We offer our customers fast and easy access to customised packaging solutions, with a mission to help the brands reduce the carbon footprint in their production. We are technology driven and service centred.
Our core values are;
- Provide exceptional customer service
- Quality is key to our customers’ success
- Support the communities and local businesses we serve
- Develop environmentally sustainable solutions
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
– Provide exceptional customer services by promptly and courteously responding to customer inquiries and resolving issues.
– Respond to customer emails in a professional and timely manner.
– Assist customers with product information, pricing, and order status updates.
– Maintain customer accounts by updating contact information and order details.
– Collaborate with other departments to ensure customer satisfaction and problem resolution.
JOB KNOWLEDGE, SKILLS & ABILITIES
· A proven background in sales/account management.
· Experience working against KPI’s is advantageous.
· Experience in a printing or packaging industry is advantageous.
· A passion for learning and improving your product knowledge to assist you and your clients.
· Excellent client interaction / organisation skills.
· Polite, friendly manner, whilst being driven to succeed and deliver.
· Able to work under pressure to deadlines and targets.
· Office based with a willingness to travel to client project / support projects when required.
· Willingness to undertake training modules set out by the company.
· Excellent verbal and written communication skills.
· Strong problem-solving abilities with a focus on finding solutions for customers.
· Ability to multitask and prioritize tasks in a fast-paced environment.
· Proficient computer skills, including experience with ERP software and Microsoft Office Suite.
· Detail-oriented with a high level of accuracy in data entry.
· Ability to work independently as well as part of a team.
What you will get
· Competitive Salary+ Commission
· Workplace Pension Scheme
· 20 days paid holiday + public holidays
· Free onsite parking
· Early finish at 4.30 pm
· Full training
· Career Progression Opportunity
Client Account Executive employer: MAX FAME LUXURY PACKAGING LTD
Contact Detail:
MAX FAME LUXURY PACKAGING LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Executive
✨Tip Number 1
Familiarize yourself with the luxury packaging industry. Research current trends and challenges in the sector, especially regarding environmentally friendly solutions, as this knowledge will help you stand out during conversations.
✨Tip Number 2
Network with professionals in the B2B sales and account management space. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Max Fame.
✨Tip Number 3
Prepare to discuss your experience with KPIs and how you've successfully met targets in previous roles. Be ready to share specific examples that demonstrate your ability to drive results and provide exceptional customer service.
✨Tip Number 4
Showcase your problem-solving skills by thinking of scenarios where you resolved customer issues effectively. Highlight your ability to multitask and prioritize, as these are crucial in a fast-paced environment like Max Fame.
We think you need these skills to ace Client Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales and account management, especially in the printing or packaging industry. Use specific examples that demonstrate your customer service skills and ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work with luxury brands. Mention how your skills align with the company's core values, particularly in providing exceptional service and developing sustainable solutions.
Highlight Relevant Skills: In your application, emphasize your excellent verbal and written communication skills, problem-solving abilities, and proficiency with ERP software and Microsoft Office Suite. These are crucial for the Client Account Executive role.
Show Enthusiasm for Learning: Express your willingness to undertake training and improve your product knowledge. This shows that you are committed to personal growth and can adapt to the company's needs.
How to prepare for a job interview at MAX FAME LUXURY PACKAGING LTD
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a polite and friendly demeanor while being driven to succeed.
✨Demonstrate Your Sales Experience
Discuss your background in sales or account management, especially if you have experience working against KPIs. Be ready to explain how you achieved your targets and contributed to your previous company's success.
✨Highlight Your Problem-Solving Abilities
The company values strong problem-solving skills. Prepare to discuss situations where you identified a problem and implemented a solution that benefited the customer. This will show your proactive approach and focus on customer satisfaction.
✨Familiarize Yourself with the Industry
If you have experience in the printing or packaging industry, make sure to mention it. If not, do some research on current trends and challenges in the luxury packaging sector. Showing that you are knowledgeable about the industry will demonstrate your passion for learning and improving your product knowledge.
