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- Tasks: Manage daily operations of the Poppyscotland Charity CRM database and ensure data accuracy.
- Company: Join the Royal British Legion, a leading charity supporting the Armed Forces community.
- Benefits: Enjoy 28 days holiday, flexible working, and generous pension contributions.
- Why this job: Make a real impact while working remotely and supporting those who served our country.
- Qualifications: Experience with CRM systems and database management is essential.
- Other info: Virtual interviews will be held in July 2025; apply early as the vacancy may close soon.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Database Coordinator role at Royal British Legion
Join to apply for the Database Coordinator role at Royal British Legion
Role: Poppyscotland Database Coordinator
Location: Homebased
Contract Type: 18 Months Fixed Term Contract
Hours: Full Time, 35 hours per week
We have an exciting opportunity for an experienced database coordinator to join our fantastic Data & Insights Team here at the Royal British Legion on a 18 months Fixed Term Contract basis.
This role will see you responsible for the day-to-day loading operations and usage of the Poppyscotland Charity CRM Supporter Database as our Poppyscotland Database Coordinator.
Reporting to our Poppyscotland Database Manager, key responsibilities will include:
- Running daily database routines and associated operational processes to; manipulate, clean, maintain, import and export data across Poppyscotland’s Supporter Databases
- Ensuring daily synchronisation with external systems that have integration with Poppyscotland’s Supporter Databases, producing exception reports as issues are surfaced, initiating fixes as required
- Having a focus on 100% error free, timely and secure management of supporter data
- Being the first point of contact and expert user for Poppyscotland / Royal British Legion colleagues who have data requirements, or whose departments interface with Poppyscotland Supporter Databases
Poppyscotland, as part of the Royal British Legion Group, provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You will have demonstrable experience of:
- Experience of CRM systems, specifically Charity CRM (formerly known as ThankQ) – experience in CAREng and/or Raisers Edge may be considered
- Previous database experience, preferably within a large, multi-user environment
- Understanding of database design
- Principles of User Acceptance Testing and scripting
- Windows Based Software
- Reports and report writing
As part of the interview process, there will be a short exercise via ShareScreen on Teams to demonstrate knowledge of how to navigate around Charity CRM (formerly known as ThankQ) and to load files into the CRM platform.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings) to RBL’s London office which is located at 199 Borough High Street, London, SE1 1AA.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: virtual interviews week commencing 21st July 2025
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Contract
Job function
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Job function
Information Technology and General Business
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Industries
Non-profit Organizations and Armed Forces
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Database Coordinator employer: Royal British Legion
Contact Detail:
Royal British Legion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Database Coordinator
✨Tip Number 1
Familiarise yourself with the Charity CRM system, especially ThankQ, as this will be crucial for your role. Consider taking online tutorials or demos to enhance your understanding and demonstrate your initiative during the interview.
✨Tip Number 2
Brush up on your data manipulation skills, particularly in cleaning and maintaining databases. Being able to discuss specific techniques or tools you've used in the past can set you apart from other candidates.
✨Tip Number 3
Prepare for the ShareScreen exercise by practising loading files into a CRM platform. This hands-on experience will not only boost your confidence but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Research the Royal British Legion and Poppyscotland's mission and values. Understanding their work and how your role contributes to their goals will help you articulate your passion for the position during the interview.
We think you need these skills to ace Database Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Database Coordinator position. Tailor your application to highlight your relevant experience with CRM systems and database management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Charity CRM or similar systems like CAREng and Raisers Edge. Provide specific examples of how you've successfully managed databases in previous roles.
Showcase Technical Skills: Make sure to mention your understanding of database design, user acceptance testing, and report writing. If you have experience with Windows-based software, include that as well to demonstrate your technical proficiency.
Prepare for the Interview Exercise: Since there will be a practical exercise during the interview, brush up on your skills with Charity CRM. Familiarise yourself with loading files into the platform and navigating its features to ensure you're ready to showcase your expertise.
How to prepare for a job interview at Royal British Legion
✨Brush Up on CRM Knowledge
Make sure you have a solid understanding of Charity CRM, especially if you're familiar with ThankQ. Review its functionalities and be prepared to demonstrate your navigation skills during the interview exercise.
✨Showcase Your Data Management Skills
Be ready to discuss your experience with data manipulation, cleaning, and maintenance. Highlight any specific examples where you ensured error-free data management, as this is crucial for the role.
✨Prepare for Technical Questions
Expect questions related to database design and user acceptance testing. Brush up on these principles and think of scenarios where you've applied them in previous roles.
✨Demonstrate Team Collaboration
Since you'll be the first point of contact for colleagues needing data support, prepare to discuss how you've effectively collaborated with teams in the past. Share examples that showcase your communication skills and problem-solving abilities.
