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For Companies At a Glance
- Tasks: Support individuals with complex needs in a recovery-focused environment.
- Company: Join St Mungo’s, a leading charity dedicated to helping the homeless.
- Benefits: Enjoy a Monday-Friday schedule, with opportunities for personal growth and training.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience with substance misuse and mental health is preferred; empathy is key.
- Other info: Flexible working may include weekends; commitment to client-centred care is essential.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Do you have a genuine interest in supporting people to rebuild their lives and the ability to empathise with others?
We're looking for an enthusiastic Complex Needs Worker with considerable experience of working with people with substance misuse, mental health problems and knowledge of the problems that confront homeless people with complex needs. You will be joining the team in our Islington Progression Pathway, a service that provides accommodation and support to individuals with complex needs in a recovery focused way. The team works collaboratively with clients in a safe and supportive environment in developing goals, plans and strategies to better manage their mental health, substance misuse and any associated risks.
Your key responsibilities will include:
- Working as part of a multidisciplinary team to create an environment of person-centred support for clients with complex needs, maintaining a safe environment which clients who have experienced complex trauma are able to build their confidence and discover opportunities for positive change, in line with Psychologically Informed Environment principles and St Mungo’s Framework.
- Identifying and developing external relationships that increase accessibility to support within Islington for clients with complex needs.
- Providing training, support and case management to team members
- This role is Monday-Friday 9am-5pm
About you
We are looking for someone who has a good understanding of substance use and ideally one of the following; Mental health, Trauma Informed Care and/or Psychologically Informed Environments. To be successful in this role you will also require:
- The ability to maintain enthusiasm for a high level of contact with clients on a day to day basis.
- An understanding of a Person Centred approach and a non-judgemental way of working with people who have been homeless, and have perhaps had negative experiences of services.
- Good communication skills and the ability to work with others whilst managing your own time.
- The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
- The ability to work flexibly which may include some weekends to ensure continuity of the service.
- Above all we are looking for someone who will be committed to the overall aims and objectives of the service and working in a psychologically informed way, ensuring clients are at the heart of everything they do.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 20th July 2025
Interview and assessments on: 30th July 2025
Complex Needs Worker employer: St Mungo's
Contact Detail:
St Mungo's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Needs Worker
✨Tip Number 1
Familiarise yourself with the principles of Psychologically Informed Environments. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to creating a supportive atmosphere for clients.
✨Tip Number 2
Network with professionals in the field of mental health and substance misuse. Attend local workshops or seminars to meet people who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported individuals with complex needs. Having specific examples ready will showcase your experience and ability to empathise with clients.
✨Tip Number 4
Research St Mungo’s and their approach to supporting homeless individuals. Being knowledgeable about their values and mission will help you align your answers during the interview and show that you're genuinely interested in the role.
We think you need these skills to ace Complex Needs Worker
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Complex Needs Worker position. Understand the key responsibilities and the skills required, such as knowledge of substance misuse and mental health.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your understanding of person-centred approaches and any experience working with individuals facing complex needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals with complex needs. Use specific examples from your past experiences to demonstrate your empathy and ability to empower clients.
Follow Application Instructions: Ensure you follow the application instructions carefully. Click the ‘Apply Now’ button on the St Mungo’s careers page and complete the online application form, attaching all necessary documents as specified.
How to prepare for a job interview at St Mungo's
✨Show Your Empathy
As a Complex Needs Worker, empathy is key. Be prepared to share examples of how you've supported individuals facing challenges, demonstrating your understanding and compassion for their situations.
✨Highlight Relevant Experience
Discuss your experience with substance misuse and mental health issues. Provide specific instances where you've successfully worked with clients who have complex needs, showcasing your ability to create supportive environments.
✨Understand Person-Centred Approaches
Familiarise yourself with person-centred care principles. Be ready to explain how you would apply these in practice, ensuring that clients feel valued and empowered in their recovery journey.
✨Demonstrate Team Collaboration Skills
Since the role involves working within a multidisciplinary team, prepare to discuss how you've effectively collaborated with others in past roles. Highlight your communication skills and ability to manage your time while supporting team objectives.
