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- Tasks: Support vulnerable adults in their recovery journey and manage a dedicated team.
- Company: Join St Mungo's, a leading charity transforming lives of those experiencing homelessness.
- Benefits: Enjoy excellent development opportunities, competitive pay, and a diverse workplace culture.
- Why this job: Make a real impact while working in a supportive, trauma-informed environment.
- Qualifications: Experience in client assessment, case management, and team leadership is essential.
- Other info: We encourage applications from all under-represented groups to foster inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
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Are you passionate about supporting and transforming the lives of people who are experiencing or recovering from homelessness?
Hither Green Services (Spring Gardens and Hilda House) is a busy, flagship service which provides you with the opportunity to join a specialised and committed team using a trauma-informed approach, supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham.
At Hither Green Services we are fully committed to supporting our clients in their move on goals, developing independent living skills for the future and receiving effective support while staying with us.
In the role of Client Progression Coordinator, you would work alongside support workers to oversee the clients living at Spring Gardens and Hilda House. This is a great role for someone looking to take the next step in their career, where you will have the opportunity to line manage staff and work with clients with a range of support needs.
About you
To succeed in these highly rewarding role you will:
- Have experience of communicating, liaising and negotiating effectively with a wide range of people including clients, other staff, and representatives of other agencies such as local authorities and statutory services to build strong partnerships to deliver services
- Have experience of formally assessing individuals’ needs and options and developing safety and support plans from this information.
- Have a sound understating of client case management and understanding of the importance of good practice in relation to case work.
- Experience of inducting, supporting and developing staff, including knowledge of quality and continuous improvement systems, or a willingness to learn.
- The ability to work constructively with and to motivate groups and individuals to maintain team enthusiasm for a high level of contact with clients, given the complex and high level support needs set out in the service referral criteria
- The ability to work in a fast paced and pressured environment whilst managing multiple service priorities and demands to complete delegated tasks or meet deadlines
- Knowledge and understanding of the housing and support needs of former rough sleepers people with traumatic histories, and experience of delivering good practice and services to them
- Wide ranging knowledge of housing pathways and legislation, private rented housing, welfare benefits, move on grants, and other housing-related resources relevant to the client group
Above all we are looking for inspirational, committed individuals who will be committed to our Recovery Ethos, and has a genuine desire to support people to transform their lives.
St Mungo\’s are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you\’re ready to apply click the ‘Apply Now’ Button to start your online application form.
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Client Progression Coordinator employer: St Mungo's
Contact Detail:
St Mungo's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Progression Coordinator
✨Tip Number 1
Familiarise yourself with trauma-informed care principles. Understanding how to support individuals with complex needs will not only enhance your application but also prepare you for the role's challenges.
✨Tip Number 2
Network with professionals in the homelessness sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Research the specific housing pathways and legislation relevant to the client group. Being knowledgeable about these topics will demonstrate your commitment and understanding of the role during interviews.
✨Tip Number 4
Prepare to discuss your experience in managing teams and supporting staff development. Highlighting your leadership skills will show that you're ready to take on the responsibilities of a Client Progression Coordinator.
We think you need these skills to ace Client Progression Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Client Progression Coordinator position. Highlight key skills and experiences that align with what St Mungo's is looking for.
Tailor Your CV: Customise your CV to reflect your relevant experience in supporting vulnerable adults, case management, and team leadership. Use specific examples that demonstrate your ability to meet the needs outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals recovering from homelessness. Mention your understanding of trauma-informed approaches and how your background aligns with the Recovery Ethos of St Mungo's.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professionally presented to make a strong impression.
How to prepare for a job interview at St Mungo's
✨Show Your Passion for Supporting Others
Make sure to express your genuine passion for helping individuals who are experiencing or recovering from homelessness. Share personal stories or experiences that highlight your commitment to making a difference in their lives.
✨Demonstrate Your Communication Skills
Prepare examples of how you've effectively communicated and built partnerships with various stakeholders, including clients and agencies. This role requires strong negotiation skills, so be ready to discuss specific situations where you successfully navigated complex conversations.
✨Highlight Your Experience with Case Management
Be prepared to discuss your understanding of client case management and the importance of good practice in this area. Share any relevant experiences where you assessed needs and developed support plans, showcasing your ability to handle sensitive situations.
✨Emphasise Your Team Leadership Abilities
Since this role involves line managing staff, it's crucial to demonstrate your experience in supporting and developing team members. Talk about your approach to motivating teams and maintaining enthusiasm, especially in high-pressure environments.
