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- Tasks: Lead service management for CTO operations, ensuring high reliability and operational excellence.
- Company: Join McGregor Boyall, a top player in global financial services, committed to innovation.
- Benefits: Enjoy competitive pay, flexible working options, and a vibrant company culture.
- Why this job: Shape the future of technology operations while making a real impact in a dynamic environment.
- Qualifications: Experience in Technology Operations or Service Management, with a strong grasp of ITSM processes.
- Other info: McGregor Boyall values diversity and is an equal opportunity employer.
The predicted salary is between 72000 - 108000 £ per year.
Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling
A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function.
The role:
We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management.
This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards.
Key Responsibilities
- Lead Service Management for the CTO Organization
- Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies.
- Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management.
- Serve as the CTO's point of accountability for operational service quality, performance, and recovery.
Skills required:
- Proven experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments.
- Proven ability to operationalize global service management frameworks across engineering teams.
- Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management.
- Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations.
- Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling.
- Experience in regulated industries or high-availability, business-critical technology environments is a plus.
Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Head of Service Management - SRE - McGregor Boyall employer: McGregor Boyall
Contact Detail:
McGregor Boyall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management - SRE - McGregor Boyall
✨Tip Number 1
Network with professionals in the financial services and technology operations sectors. Attend industry events, webinars, or meetups to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Familiarise yourself with the latest trends in service management and SRE practices. Being well-versed in current methodologies will not only boost your confidence but also demonstrate your commitment to the field during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented service management frameworks in previous roles. Highlighting your hands-on experience will show that you can operationalise these practices effectively.
✨Tip Number 4
Research McGregor Boyall and their approach to service management. Understanding their values and how they align with your own will help you tailor your conversations and demonstrate your genuine interest in the company.
We think you need these skills to ace Head of Service Management - SRE - McGregor Boyall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technology Operations, Service Management, and SRE. Use specific examples that demonstrate your ability to operationalise global service management frameworks and your technical fluency across infrastructure and cloud-native services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your background aligns with the key responsibilities outlined in the job description, particularly your experience with incident, problem, and change management.
Showcase Leadership Skills: Emphasise your leadership experience in your application. Provide examples of how you have driven adoption of service management practices and improved operational service quality in previous roles.
Highlight Relevant Certifications: If you have any certifications related to ITSM processes or cloud technologies, be sure to mention them. This can set you apart from other candidates and demonstrate your commitment to professional development.
How to prepare for a job interview at McGregor Boyall
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Head of Service Management. Familiarise yourself with service management practices, ITSM processes, and the specific technologies mentioned in the job description, such as CI/CD tooling and cloud-native services.
✨Showcase Your Leadership Experience
Prepare to discuss your previous leadership roles and how you've successfully implemented service management frameworks. Highlight specific examples where you've driven operational excellence and improved service quality in a technology environment.
✨Demonstrate Technical Fluency
Be ready to talk about your technical expertise in infrastructure, cloud services, and observability tooling. You might be asked to explain how these technologies can enhance service management, so brush up on relevant concepts and trends.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think of situations where you've had to manage incidents or changes, and be prepared to explain your approach and the outcomes.
