Business Support Officer (BR7)

Who You Are

An experienced Business Support Officer with a strong administrative background, particularly in the realm of special education needs and deprivation of liberty services. You are a diligent professional committed to providing high-quality support within the Children, Education & Families department. You are someone who values diversity, equality, and confidentiality, and thrives in a dynamic, fast-paced environment. Hybrid working suits you, and you bring excellent communication skills and attention to detail to your role.

What the Job Involves

As a Business Support Officer, you will provide vital clerical and administrative support to the SEND department, ensuring compliance with statutory duties. Responsibilities include managing communication with families and education settings, processing EHCNA requests, preparing and supporting decision-making panels, providing IT system support, and liaising with multi-agency partners. You will also handle document management, monitor office supplies, handle FOIA requests, and collaborate across departments to provide a holistic support service. You will support performance development and align with the Council’s equal opportunities policies.

Skills

• Proficient in IT systems and data management
• Excellent attention to detail and accuracy
• Strong oral and written communication skills
• Ability to liaise sensitively with families and professionals
• Effective workload management and organization
• Initiative and self-motivation
• Knowledge of business support and SEN procedures
• Proven administration experience with MS Office
• Understanding of confidentiality and GDPR
• Good working knowledge of Iproc Fusion and Liquid Logic